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I am connecting my Pearl to my desktop via USB that connects to the same ... RIM Desktop Software forum

  1. #1
    tyler24's Avatar
    tyler24 no está en línea Stack level 1
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    Device Not Found

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    I am connecting my Pearl to my desktop via USB that connects to the same port where you would charge the phone. I go to connection settings on DM 4.2 and then choose usb and it sais device not found. I try the COM 1 and 3 and still no luck. any advice?

  2. #2
    cyberspastic's Avatar
    cyberspastic no está en línea Stack level 5
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    Re: Device Not Found

    did this just start happening? do you have the latest software installed on your pearl? You don't say what carrier you have, but go to their download site and download the recommended desktop (if it's different) and handheld software. then try plugging your pearl into the computer again.

  3. #3
    tyler24's Avatar
    tyler24 no está en línea Stack level 1
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    Re: Device Not Found

    I am with AT&T. Im not sure what handheld software is but if you post the link i will try it out. i just bought this pearl a month ago and just discovered desktop manager.

  4. #4
    cyberspastic's Avatar
    cyberspastic no está en línea Stack level 5
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    Re: Device Not Found

    Go here and follow the steps:
    https://www.blackberry.com/Downloads...E4F82F9F00E7D4

    let me know if this works.

  5. #5
    andyh15's Avatar
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    Re: Device Not Found

    Options -> About
    to find handheld software version

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