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Hello Everyone, I need some help. I'm getting a GPF when plugging in my 8700c ... RIM Desktop Software forum

  1. #1
    jchanaga's Avatar
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    Desktopmgr.exe Crash

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    Hello Everyone,

    I need some help. I'm getting a GPF when plugging in my 8700c and running desktop manager. The error is:

    AppName: desktopmgr.exe AppVer: 4.1.1.9 ModName: redirectorconfiguration.dll
    ModVer: 4.1.1.9 Offset: 00053392

    Any ideas on how to fix this issue? Thanks in advance for any suggestions.

    Jaime

  2. #2
    melissaox's Avatar
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    Re: Desktopmgr.exe Crash

    ~via BB (wap.pinstack.com)~ have you tried reinstalling desktop manager?

  3. #3
    jchanaga's Avatar
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    Re: Desktopmgr.exe Crash

    Yep. Did an uninstall, clean registry, and reinstall. Also created a new Outlook 2003 profile. Nothing works.

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    pentace's Avatar
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    Re: Desktopmgr.exe Crash

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    You need to un register and re register the dll after uninstalling. If you search the bb knowledge base for clean uninstall it tells you how to do it. At the very bottom of the article there is a link for it. Depending what windows os u have its dif for xp I thing its start/run then type regserv something.dll its been a while I forget the string but its there

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    jchanaga's Avatar
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    Re: Desktopmgr.exe Crash

    Thanks for the suggestion on the uninstall. I tried the re-registering the dll and nothing happened. I'm still back at square one with the same technical issue.

    I'm really frustrated by this.

  6. #6
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    Re: Desktopmgr.exe Crash

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    You have to do it 2x first uninstall then clean the reg and profram files and intellesync files then to the reg reboot. Do the reg reboot again and then reinstall

  7. #7
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    Re: Desktopmgr.exe Crash

    if u r havin prob with .dll try this command regsvr32 filelocation\filename.dll it will register the dll file .

  8. #8
    jchanaga's Avatar
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    Re: Desktopmgr.exe Crash

    Negative on regsvr32. Didn't work -- regsvr32 reports the file cannot be registered. Yes, I have local and domain administrator access rights on my computer.

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