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I am trying to install the Desktop software and it keeps hanging (just says initializing). ... RIM Desktop Software forum

  1. #1
    STL8700's Avatar
    STL8700 no está en línea Stack level 2
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    Desktop Software wont install

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    I am trying to install the Desktop software and it keeps hanging (just says initializing).

    I have tried the CD, I have copied it to a share, and I have DL onto his desktop. Everytime I try to install it, it starts up and then just hangs and does nothing. Is this some type of MS msi problem? Its a fresh copy of XP pro.

    Any help is appreciated.
    Thanks,

  2. #2
    cliffr39's Avatar
    cliffr39 no está en línea Stack level 7
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    Re: Desktop Software wont install

    I remember when I installed the latest 4.3 desktop manager it took awhile, I thought it froze a few times but I didn't bother it... and it eventually finished
    how long do you wait?
    ~A BlackBerry without a data plan is just a berry without the crack.~
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  3. #3
    GaryF's Avatar
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    Re: Desktop Software wont install

    You may want to uninstall all that you have done so far and try a fresh download from the RIM website:
    https://www.blackberry.com/Downloads...93E4F3BB068C22
    BlackBerry® Certified Support Specialist
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