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I seem to be missing something obvious after a latptop rebuild. I downloaded the 4.3 ... RIM Desktop Software forum

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    Petzl's Avatar
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    Desktop Software 4.3

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    I seem to be missing something obvious after a latptop rebuild. I downloaded the 4.3 desktop software from https://www.blackberry.com/Downloads/browseSoftware.do and when it installs, it only leaves a readme file and nothing else. Can someone point me in the right direction? Thanks!

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    Re: Desktop Software 4.3

    Try this link. Download and install. Not sure what you got....

    https://www.blackberry.com/Downloads...93E4F3BB068C22
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    Re: Desktop Software 4.3

    Hey Gary....ends up at the same link and that is the software I have downloaded....

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    Re: Desktop Software 4.3

    You should see a drop down menu, and be able to select "Blackberry Desktop Software v4.3". If so, click on Next.

    Then either download the "Multilang" version, or scroll down to English, depending on your preference.

    The next page will ask you to enter all of your information, prior to download. Then click Next again.

    Have you been prompted for all of this?

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    Re: Desktop Software 4.3

    Hey DolpinRich.....maybe I have not explained myself clearly enough so sorry if not. I have downloaded the English version fine. I proceed with the install and once it is finished there is a Blackberry option in the Start Menu of Windows but the only thing in it is a readme file. I look at the program files directory and there is only the readme file. That's the part I don't understand. It is installing only the readme file!!!

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    Re: Desktop Software 4.3

    Petzl,

    Look here and see if you find the desktop manager...

    C:\Program Files\Research In Motion\BlackBerry
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    Re: Desktop Software 4.3

    Quote Originally Posted by GaryF View Post
    Petzl,

    Look here and see if you find the desktop manager...

    C:\Program Files\Research In Motion\BlackBerry
    Hey Gary...it's there but only with a readme file.

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    Re: Desktop Software 4.3

    Bizzare....I have the application there. Perhaps RIM is doing something? How long was your Download?
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    Re: Desktop Software 4.3

    Quote Originally Posted by GaryF View Post
    Bizzare....I have the application there. Perhaps RIM is doing something? How long was your Download?
    That's what I figure....it's 12MB so it's the right size. I have an app installed called Handheld Contact that synchronises ACT! wirelessly with the BB so I might uninstall that and see if it makes a diff rather than waste too much more of your time and let you know.

    Thanks for the help. :-)

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    Re: Desktop Software 4.3

    I've had similar problem couple weeks ago. after installing v4.3 of desktop software I also end up with readme files and extra folder of Roxio Media Manager. there were no *.exe files for any of the RIM software. I did try several different downloads and I did reinstall software several times but the problem still existed. So I end up on my carrier website and found out that the newest one they had was 4.2.2 or something like that. For sure there was no 4.3 version on their website, maybe thats the reason

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    Re: Desktop Software 4.3

    here is the link https://www.blackberry.com/Downloads...E4F82F9F00E7D4
    as you can see no version 4.3

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    Re: Desktop Software 4.3

    who is your service provider?
    maybe they would have a software download to the file you are looking for .

    like example www.t-mobile.com
    here is the instructions on everything you need here
    http://support.t-mobile.com/knowbase...m22700.htm#top

    if that helps u.

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    Re: Desktop Software 4.3

    Petzl,

    If you continue to have issues suggest you try 4.2, sp2. You may need to uninstall 4.3 in Control Panel first....

    Keep us posted!
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    Re: Desktop Software 4.3

    Hmmm.....I removed the empty 4.3 and uninstalled Handheld Contact then rebooted. Re-install 4.3 and still empty. So I downloaded 4.2 SP2. Talk about a slow download! Tried to run and it tells me it is not a valid Win32 app. Downloaded again and still not a valid Win32 app!! Absolutely no idea why things are not working.

    One question? When you install the desktop does it install the redirector stuff and separately the desktop stuff so you have app loader, backups, etc???

    Thanks!

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    Smile Re: Desktop Software 4.3

    Ok...tried a new tactic....downloaded the 4.3 Multi-language and guess what??? It installed perfectly! I simply picked the English and away it went so go figure! So none the wiser but it is installed!.

    Thanks for all the suggestions!!!!

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