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Hi. I have been using my Pearl for about 6 months now. I haven't had ... RIM Desktop Software forum

  1. #1
    ftheroux's Avatar
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    Desktop Manager Problems

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    Hi.

    I have been using my Pearl for about 6 months now. I haven't had a problem in the past with updating my OS or my DM versions. However, this time I am having a big problem.

    I am using OS .67 from Rogers with DM 4.2 SP1.

    I downloaded OS .94 and .96 and DM 4.2 SP2.

    I uninstalled DM 4.2 SP1 so that I could properly reinstall SP2 (this is what I read on most of the threads in this forum).

    I also uninstalled OS .67 from my PC.

    Now, when I try to install DM 4.2 SP2, I get very odd behavior from the installer program. It looks like everything is going to install nicely, and then I get to the Finish screen with a message saying that my installation was interrupted before the DM could be properly installed and that my system has not been modified. No errors and nothing in the eventlog of my laptop. I am full admin.

    I cannot even reinstall the old version (4.2 SP1).

    I am using Win XP SP2.

    Please help me.
    Last edited by ftheroux; 06-27-2007 at 06:08 PM.

  2. #2
    ftheroux's Avatar
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    Re: Desktop Manager Problems

    I took a look at this other thread called "Can't Uninstall Desktop Manager 4.2". I tried everything mentioned there, and I still cannot install any version of DM.

  3. #3
    cherrichiodo's Avatar
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    Re: Desktop Manager Problems

    ftheroux - by chance have you seen this thread? maybe it will help?
    http://blackberryforums.pinstack.com...p_manager.html


    are you uninstalling the OS thru add/remove programs in control panel?

    are you getting the links for the OS' and DM direct from the RIM site?

  4. #4
    ftheroux's Avatar
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    Re: Desktop Manager Problems

    I did see that post and performed all the steps. But my program actually isn't installed (or at least not according to the "Add/Remove programs" tool - DM does not show up). I even downloaded a Microsoft utility called Windows Installer Clean Up, but that didn't even help.

    Yes, I did download the files from the RIM site as posted in many of the threads for the Pearl.
    Last edited by ftheroux; 06-27-2007 at 03:18 PM.

  5. #5
    ftheroux's Avatar
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    Re: Desktop Manager Problems

    Anybody have any ideas for this problem? I have pretty much run out of ideas.

  6. #6
    Bks's Avatar
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    Re: Desktop Manager Problems

    ~via BB (wap.pinstack.com)~you need to edit your registry to remove any rim folders. also any files containing desktop manager located in your desktop or documents folders.

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