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I have tried uninstalling and reinstalling the Desktop Manager as well as the device drivers ... RIM Desktop Software forum

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    gmaxlat's Avatar
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    Question Desktop Manager not finding USB connection to BB 7100x

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    I have tried uninstalling and reinstalling the Desktop Manager as well as the device drivers and USB drivers. I am using windows XP with all available updates and for some unknown reason cannot connect at all. I have loaded the software onto another PC (also XP) and it connect fine. Has anyone had a similar problem or know any ways to solve this. thanks.

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    dasupaman23's Avatar
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    Re: Desktop Manager not finding USB connection to BB 7100x

    Maybe THIS can help.

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    Re: Desktop Manager not finding USB connection to BB 7100x

    no, sorry that doesn't help, i am looking just to connnect via USB, not bluetooth...

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    Re: Desktop Manager not finding USB connection to BB 7100x

    Have you used the USB on the PC that is not working to connect to something else? My desktop has a pair of loose USB connections that sometimes do not work or get testy. Its possible the USB port on the PC is feeling bad.
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    Re: Desktop Manager not finding USB connection to BB 7100x

    Well there are 3 usb ports on this pc, all have the same negative result. Also if i go into device manager then I can see the RIM Blackberry Device attached to a USB port... so it must be working, and when i plug the BB into the USB it pops up a little notice recognising it.... I have another PC and it works fine, so its not me. hehe

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    Re: Desktop Manager not finding USB connection to BB 7100x

    Also try this:

    http://www.pinstack.com/blackberryfa...d=7&artlang=en

    Sometimes you may also need to reinstall the DT software and install without the USB plugged in.

    Good luck!

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    Re: Desktop Manager not finding USB connection to BB 7100x

    Originally posted by hydn
    Sometimes you may also need to reinstall the DT software and install without the USB plugged in.
    Good luck!
    Will this work with my DM on a BIS? And will I lose everything if I uninstall/reinstall DM? I keep having problems with it not wanting to open automatically when I connect my 7105t.

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    Re: Desktop Manager not finding USB connection to BB 7100x

    wont erase anything, the back up/ restore file is saved in your my documents folder... that should help.

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    Re: Desktop Manager not finding USB connection to BB 7100x

    That problem was solved with an upgrade of both the Handheld OS and the DM. DM opens automatically now.

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    Re: Desktop Manager not finding USB connection to BB 7100x

    and and dont forget if you are using a USB Hub to go into the device manager and uncheck the power management option in the USB Root Hub properties... Not ususally found on Laptops BTW
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    Re: Desktop Manager not finding USB connection to BB 7100x

    what i got frm ur q was that ur pc cant find ur bb, then , i hav to say that , d drivers for ur bb are not loaded , tell me when u connect ur bb , to usb cable , it shows charging? not then no drivers are loaded , or try javaloader to check if its connected to ur bb or not , do one thing try catching screen shot for ur bb, if it works then u might b havin prob with,desktop manager , if not then its havin prob with ur drivers , if kinna prob reload ur bb drivers into ut xp

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    Re: Desktop Manager not finding USB connection to BB 7100x

    Quote Originally Posted by gmaxlat
    I have tried uninstalling and reinstalling the Desktop Manager as well as the device drivers and USB drivers. I am using windows XP with all available updates and for some unknown reason cannot connect at all. I have loaded the software onto another PC (also XP) and it connect fine. Has anyone had a similar problem or know any ways to solve this. thanks.
    I have same problem

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    Re: Desktop Manager not finding USB connection to BB 7100x

    ~via BB (wap.pinstack.com)~the desktop software sees the hand held but when I config the modem there is com one thru five but no usb ports listed that's the problem, there is a serial port converter but I don't now how to configure. wood some one that has sucsesfuly conected a nextell 7520 as a modem for a pc running xp please let me know how to connect. Pin#400906d9 thx
    Phil aka heywoodJ

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    Re: Desktop Manager not finding USB connection to BB 7100x

    I have a similar problem with my Pearl. I've done the clean uninstall/reinstall of the 4.x software. The computer sees the Pearl with no problem, but I am unable to access the media card (yes I have turned on the mass storage option) with explorer, and the DM can't see a USB connection, only BT. BT is fine but it won't let me transfer media files. Any other suggestions? I'm pretty sure the cable is fine, as the computer sees it and it's getting a charge.
    Last edited by Lynza; 10-17-2006 at 01:42 AM.

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    Re: Desktop Manager not finding USB connection to BB 7100x

    emmettzahn, Welcome to PinStack,

    Have you tried different Ports on the one that doesn't work? Are you using a USB Hub?

    Rcbjr.
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