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My Desktop manager was working fine for a while and has now stopped working properly. ... RIM Desktop Software forum

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    albert86's Avatar
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    Desktop Manager 4.2 not working

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    My Desktop manager was working fine for a while and has now stopped working properly. When my bb is connected i try to load up the desktop manager and it opens and then all the options grey out and i cant click on them. Also in the status bar instead of saying connected it just says working? Any help, i have tried uninstalling but still does the same!

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    Rcbjr's Avatar
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    Re: Desktop Manager 4.2 not working

    First try a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in) to see if that helps. If not, then go to the Connections Settings in the Desktop Manager Options. Make sure it is set to USB and Click on Detect.


    Hope this helps
    Rcbjr.
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    Re: Desktop Manager 4.2 not working

    Hi albert, welcome to pinstack. Did you have any luck with this?

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    bbtec's Avatar
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    This is usually caused by a corrupted file in the desktop manager logs. What you have to do is remove all of those logs. Navigate to your c drive where desktop manager is installed. Then double click on it and goto documents and settings double click and then choose your user name. Then appliction data and then research in motion delete the intellsynch folder and any other folders you see here reboot the computer and try and restart desktop manager. After the program is open then reconnect your device and it should work. If not you will have to un/reinstall desktop manager again and then it will work.

  5. #5
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    Re: Desktop Manager 4.2 not working

    Thanks I will try both now.

  6. #6
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    Re: Desktop Manager 4.2 not working

    Thanks for your help. The desktop manager is working now. I deleted all the files in the applications file, then uninstalled the DM and did the cold reboot and it is working fine now.

    Thanks again

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    Rcbjr's Avatar
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    Re: Desktop Manager 4.2 not working

    Thanks for the update

    Rcbjr.
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