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Problem You receive the following error when installing version 4.0 of BlackBerry Desktop Software: Error ... RIM Desktop Software forum

  1. #1
    hayden's Avatar
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    Desktop installation Error 1720

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    ProblemYou receive the following error when installing version 4.0 of BlackBerry Desktop Software:


    Error 1720


    Cause 1

    A problem occurred with the Windows® Installer package.

    Resolution

    Download and install Windows Script 5.6 for Windows 2000 and XP from the Microsoft® website then reinstall the software.

    Cause 2

    Your anti-virus software has automatic script-blocking enabled.

    Resolution

    Disable the automatic script-blocking in your anti-virus software then reinstall BlackBerry Desktop Software.


    Note: Disabling the anti-virus program will not ensure that automatic script blocking is de-activated. You must disable script blocking to avoid any interference with the installation process.

  2. #2
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    Re: Desktop installation Error 1720

    I just tried the plug-in and disabling all anti virus. I still get the 1720 error??? WTF is going on??? ANYONE please help me ... I need this desktop manager. Thank you very much. NOOOBIE

  3. #3
    hayden's Avatar
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    Re: Desktop installation Error 1720

    what version of DTM are you trying to install? 4.0?

  4. #4
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    Re: Desktop installation Error 1720

    4.1

  5. #5
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    Re: Desktop installation Error 1720

    ~via SUPA BB (wap.pinstack.com)~

    I am having the same problem when trying to install DM 4.2 on my laptop. I've installed windows script and made sure my windows installer was up to date. Do I have to install 4.0 first, then just upgrade to 4.2? BTW I am running Win XP SP2 on my laptop.

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    Re: Desktop installation Error 1720

    supertaper, Welcome to PinStack. Did you actually disable script blocking or just disable you antivirus?

    Note: Disabling the anti-virus program will not ensure that automatic script blocking is de-activated. You must disable script blocking to avoid any interference with the installation process.
    Hope this helps
    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  7. #7
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    Re: Desktop installation Error 1720

    This worked for me:
    How to correct an error 1720
    You need to download the v4.2 Service Pack 2. This can be found at the blackberry website under "Support and Services" then click on the link "download BlackBerry device software. Choose the v4.2 Service Pack 2 from the drop down menu. You will want to SAVE THE DOWNLOAD to your hard drive and then run it. If you try to just open/run it from the download box, it will not work.

    Hope this helps somebody!

  8. #8
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    Re: Desktop installation Error 1720

    Quote Originally Posted by lsnipan
    This worked for me:
    How to correct an error 1720
    You need to download the v4.2 Service Pack 2. This can be found at the blackberry website under "Support and Services" then click on the link "download BlackBerry device software. Choose the v4.2 Service Pack 2 from the drop down menu. You will want to SAVE THE DOWNLOAD to your hard drive and then run it. If you try to just open/run it from the download box, it will not work.

    Hope this helps somebody!
    i have this error 1720 also with v4.2 sp2.

  9. #9
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    Re: Desktop installation Error 1720

    ok installed widows script 5.7 and now restart and will see, tnx

  10. #10
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    I know this post is old but i thought it might help to have the answer that fixed this problem for someone else on here. I just had a customer with this issue on their computer. Installing the windows script took care of the issue.
    Blackberry Storm 9530 4.7.0.103 (Verizon)
    Blackberry Curve 8330 default (Verizon)
    Apple Ipod Touch
    Canon PowerShot SD1000

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