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I need to uninstall and reinstall the Desktop software, but even when folloiwng RIM's instructions ... RIM Desktop Software forum

  1. #1
    myticket's Avatar
    myticket no está en línea Stack level 2
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    Desktop 4.1 Clean uninstall

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    I need to uninstall and reinstall the Desktop software, but even when folloiwng RIM's instructions for a clean install, the new installation retains all old settings (e.g. device PIN, electonic signature for mails, etc.). Any fixes would be helpful.

  2. #2
    d_fisher's Avatar
    d_fisher no está en línea Stack level 3
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    Re: Desktop 4.1 Clean uninstall

    The device PIN is hard coded to the handheld. The signatures are stored on the BIS site, on the handheld itself, or both. It all depends if your on BIS, BES, or both. Uninstalling Desktop Manager is not going to have any effect on either.

  3. #3
    myticket's Avatar
    myticket no está en línea Stack level 2
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    Re: Desktop 4.1 Clean uninstall

    Thanks. The problem si that after the reinstall and before connecting any device, DM shows the old configuration data. I have checked and BES has correct PIN. If the unistall was clean, why shoudl fresh reinstall be populated with old data? It is a mystery.

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