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I wanted to pass this one along should anyone else run into it. After installing ... RIM Desktop Software forum

  1. #1
    stepdg's Avatar
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    Lightbulb Corrupt Profile with TraceLogs Error

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    I wanted to pass this one along should anyone else run into it.

    After installing Desktop 4.2 on a number of workstations, subsequent Windows logons resulted in Windows profile errors. They would load a temporary profile and most of the useful settings would be unavailable.

    In Event Viewer, I found the following entry (with boring details removed):

    Event ID: 1509
    Windows cannot copy file \\server\profile_path\Application Data\Blackberry Desktop\Transaction Manager\ComponentData\TraceLogs. Possible causes of this error include network problems or insufficient security rights.

    FIX:
    1. Go to Application Data\Blackberry Desktop\Transaction Manager\ComponentData

    2. Right-click TraceLogs and pull up the properties. Select the Security tab.

    3. Grant Administrators and SYSTEM (or whatever users are listed) full rights to the folder. This should populate down to the XML files.

    Why this was a problem, I have no idea. But it was a real pain to fix and hope nobody else sees it.

    Regards..

  2. #2
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    Re: Corrupt Profile with TraceLogs Error

    Thank you for sharing!

  3. #3
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    Re: Corrupt Profile with TraceLogs Error

    Welcome to Pinstack! Thanks for the info!

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    Re: Corrupt Profile with TraceLogs Error

    thanks for the great info and welcome to pinstack

  5. #5
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    Re: Corrupt Profile with TraceLogs Error

    stepdg, Welcome to PinStack.

    Thanks for this information. I'm sure it will help a lot.

    Rcbjr

  6. #6
    Sogo's Avatar
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    Welp stepdq - I have seen the same issue with the same directories. Apparently the Blackberry desktop manager has a tendancy to remove permissions for the user of certain workstation profiles. This can make things difficult for offices using roaming profiles. What we have had to do locate this folder, then backup through directories, all the while checking security for that users permissions. Once we find a parent folder with permissions still setup, we then force a replacement on all child objects.

    I'm currently looking for a way to exlude roaming profile folder overwrite to \Application Data\Blackberry Desktop\.

  7. #7
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    Thumbs down Re: Corrupt Profile with TraceLogs Error

    I think i am having this issue, but new to the device and i just started this job dealing with this minimum IT department (NOBODY) so i wanted to see if someone could walk me through the FIX with a few extra baby steps. PLEASE...like how do i access application data (is this a folders??). We are running XP 2000.

    really appreciate this

    Buck

  8. #8
    Houston93's Avatar
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    TraceLogs

    Can you help me delete these if I don't have that Security tab under Properties?

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