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Today I installed DM 4.3 on a users XP Pro machine and the install went ... RIM Desktop Software forum

  1. #1
    ericlevay's Avatar
    ericlevay no está en línea Stack level 1
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    Clean 4.3 install but DM crashes during calendar sync

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    Today I installed DM 4.3 on a users XP Pro machine and the install went fine, but after configuring the DM software to sync the users Outlook calendar, contacts, messages and trying to sync the DM crashes during the calendar sync, then the program exits back to a desktop.
    Upon restarting the application none of the features operate.
    After restarting the computer DM opens fine but still will not sync the calendar. It gets about 3/4 through the sync and crashes...
    If anyone has experienced this issue please help as my user wishes to take her calendar with her and I wish to move onto other administrative tasks like upgrading our old BES 3.6.7.12 to something a bit more robust.

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    BrianFeinzimer's Avatar
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    Re: Clean 4.3 install but DM crashes during calendar sync

    Doses it crash during pulling from the Outlook cal or the BB cal?

  3. #3
    ericlevay's Avatar
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    Re: Clean 4.3 install but DM crashes during calendar sync

    From Outlook.

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    Re: Clean 4.3 install but DM crashes during calendar sync

    I have the exact same problem, except it doesn't get to sync anything, it crashes just about immediately after I try to get the sync to run it just crashes....

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    Re: Clean 4.3 install but DM crashes during calendar sync

    Do you know what entry in the calendar it reaches when it crashes i.e. does some of the calendar come onto the blackberry handset? I have seen in some cases where outlook has some corrupt data at certain point and this crashes the sync.

    Removing that data usually fixes it.....

    my 2 cents..
    Jonathan

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    vinmontRD's Avatar
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    Re: Clean 4.3 install but DM crashes during calendar sync

    also - if you hadn't read my thread on 4.3 woes and fixes...

    I found that 4.3 by itself (on my XP Pro workstation) would NOT successfully sync. However, if I installed it ON TOP of 4.2, it works quite well, and has advantages over 4.2 by itself -- more stable, no abandoned processes getting stuck in memory (bb dev mgr). But after several installs and tests, I determined that 4.3, installed by itself without 4.2 already being in place beforehand, would consistently choke half way through a sync, despite having appeared to install correctly.

    - Jon

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    GaryF's Avatar
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    Re: Clean 4.3 install but DM crashes during calendar sync

    Quote Originally Posted by vinmontRD View Post
    also - if you hadn't read my thread on 4.3 woes and fixes...

    I found that 4.3 by itself (on my XP Pro workstation) would NOT successfully sync. However, if I installed it ON TOP of 4.2, it works quite well, and has advantages over 4.2 by itself -- more stable, no abandoned processes getting stuck in memory (bb dev mgr). But after several installs and tests, I determined that 4.3, installed by itself without 4.2 already being in place beforehand, would consistently choke half way through a sync, despite having appeared to install correctly.

    - Jon
    Interesting...I installed 4.3 without unistalling 4.2 and have not had any issues at all. And I had been reluctant to upgrade after reading posts of problems....
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    Re: Clean 4.3 install but DM crashes during calendar sync

    Quote Originally Posted by GaryF View Post
    Interesting...I installed 4.3 without unistalling 4.2 and have not had any issues at all. And I had been reluctant to upgrade after reading posts of problems....
    I did this enough times, with a long and painful reboot in between, so that I'm reluctant to mess around any more with it for now. But I'm convinced after a few tries that 4.3 by itself is inherently broken - at least for some machine configurations. 4.2 used to leave multiple copies of bb dev mgr running in memory, apparently leaving them behind each time I fired it up and closed it, until I either took them time to kill them one by one with Windoze Task Mangler, or rebooted (which was also painful, because Windows couldn't get them to close gracefully, but instead paused 30 secs for each one before asking me if I wanted Windows to force it to close). Once 4.3 was installed on to of 4.2, this annoying behavior disappeared completely.

    4.3 on top of 4.2 is, at least for me, far better than 4.2 by itself, and certainly better than 4.3 by itself since this last option would not sync for me.

  9. #9
    ericlevay's Avatar
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    Re: Clean 4.3 install but DM crashes during calendar sync

    Thanks for all the info. I ended up removing 4.3 and putting 4.2 on the system. No more crashes.... and the sync completes for the user.

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