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I am very new to blackberry so please help me out here. I have an ... RIM Desktop Software forum

  1. #1
    JodieE's Avatar
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    Can not reconcile messages with Outlook

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    I am very new to blackberry so please help me out here. I have an 8820 which is my own (Not for business use), am using the most recent downloaded 4.2 OS on a PC, and use Outlook 2003. I am unable to check the box 'reconcile email' in the 'synchronize' tab of the desktop manager. Also, I can not get my blackberry handheld to reconcile message with the server. Any thoughts on how to fix this problem would be greatly appreciated.

  2. #2
    markgallant's Avatar
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    Are you using a POP mail account in outlook. You can't reconcile with that. Desktop manager and the BlackBerry Internet Service both are unable to reconcile with a PST file.

  3. #3
    JodieE's Avatar
    JodieE no está en línea Stack level 1
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    Ok, thanks. it looks like that's my problem. I guess you're going to tell me the only way around this is to use my gmail account, right? I can't convert the files as they come it?

  4. #4
    markgallant's Avatar
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    Yeah if you really want to reconcile then you would need to use a setup other then pop...a web based client works best such as Gmail or Yahoo.

  5. #5
    JodieE's Avatar
    JodieE no está en línea Stack level 1
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    Thanks for your help.

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