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Sorry if this is in the wrong section, Im having issues adding contacts on my ... RIM Desktop Software forum

  1. #1
    Cloudrae's Avatar
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    BB MEssenger

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    Sorry if this is in the wrong section,

    Im having issues adding contacts on my BB Messenger. when i try to add my friends bb pearl 8100 using the pin method..it just stays in pending...no notifications or anything. and his phone does the same thing. any one else have this problem or fixed this? this is on a rogers blackberry

    And may i add this site is very helpful and ive been using it since ive gotten my blackberry and the info here is top notch.

  2. #2
    bsjmcconnell's Avatar
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    did you hit accept ? do you have other contacts that have gone through?

  3. #3
    GaryF's Avatar
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    Try these steps:

    Open BBM
    Menu
    Add a Contact
    Scroll up to [Use Once] highlight but DO NOT select
    Menu
    Request by PIN
    BlackBerry® Certified Support Specialist
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  4. #4
    Cloudrae's Avatar
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    yeah i did the request by pin but where it says pending...i cant do anything..it does not give me an accept option.

  5. #5
    GaryF's Avatar
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    Cloud,

    Did you follow the steps in my post EXACTLY?

    Do I understand correctly that the invitation is showing up but you cannot accept it?
    BlackBerry® Certified Support Specialist
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    Cloudrae's Avatar
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    ok gary i did but it sill doesnt work. do this add my pin and see if it works. my PIN is

    2070695f

    i`ll try and accept it

  7. #7
    GaryF's Avatar
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    Sent....
    BlackBerry® Certified Support Specialist
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  8. #8
    ShimmyShine's Avatar
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    Do you have a data plan? I had the same exact problem, but once I got a data plan it worked perfectly. Like a charm.

    ShimmyShine

  9. #9
    Cloudrae's Avatar
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    yes i have a data plan. and thanks gary. its not mine thats defective. its probably my friends blackberry thats messed up

  10. #10
    sugarhoodie's Avatar
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    i am having this same issue. i requested my friend i as i was standing right next to him...i saw him accept it, but he is still sitting on my pending list. i closed it and pulled the battery...but still on my pending.

  11. #11
    sugarhoodie's Avatar
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    just as a side note...its happening with another contact as well and i just noticed that both of them are using tmobile pearls...interesting.

  12. #12
    ReggieSmith's Avatar
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    Cloudrae,
    Have you tried adding via email request?

    I am also curious about the data plan. Without it you, or he, may not be connected properly to the BB network which is where the BB Messenger messages route.

    Also, and forgive me if I missed it, but does the Add request you send to your friend arrive on his device? And does he accept it? And does the add request he sends to you arrive on your device?

    I had a similar problem, but it was when I tried to add via email. I have multiple email accounts on my device and the only thing I could guess was that the responses were getting "confused."

  13. #13
    Dbspiel529's Avatar
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    Are you sure u need a data plan to use bbm?

  14. #14
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    I am having problems as well. Originally I had one contact in BB Messenger..he then lost his phone, and got a new pin number. I have tried every which way and can't get him on my list. I do know that his phone is on ENTERPRISE and mine isn't...could that be the issue? It worked months ago before he lost his phone, but now I can't get it to work. I also have tried and tried to add another friend via pin evite and email and he stays in pending. PLEASE HELP! Very frustrated.

  15. #15
    CoolFinalFan's Avatar
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    Lightbulb

    maybe the service books need to be re-sent!
    just a thought!

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