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Hello, I need some help. I have two users that are running win xp on ... RIM Desktop Software forum

  1. #1
    bumpinaltima's Avatar
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    BB desktop software, windows installer error

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    Hello, I need some help.

    I have two users that are running win xp on a laptop and was running 4.2.1 desktop software, not sure what they did but it stopped working. One user uninstalled 4.2.1 using windows add remove programs, and downloaded 4.3 and installed it. Rebooted. When he clicks on desktop manager, windows installer pops up and asks for 4.2.1, I point it to the newer and older versions and it tells me that it is the wrong version. I completly uninstalled all bb software and deleted keys, reinstalled it and same thing happened. I logged on as different user and it works. Now I can say that it is an issue with his windows profile, at least thats where it seems to be. Any suggestions as to where I can go in the profile to fix this issue? Thanks

    Windows xp
    BB software 4.3 older version 4.2.1
    BB 8800 AT&T
    Dell Latitude D820

  2. #2
    cherrichiodo's Avatar
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    Re: BB desktop software, windows installer error

    haven't used this one in awhile, but this could possibly be your issue...

    http://blackberryforums.pinstack.com...p_manager.html

  3. #3
    bumpinaltima's Avatar
    bumpinaltima no está en línea Stack level 1
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    Re: BB desktop software, windows installer error

    Thanks, I will try this today if the user shows up at work. I went over the procedure and I did most of it the first time. I will do this in full and let you know what happens. Thanks again.

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