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I was wondering if anyone else is experiencing a similar problem. When I try to ... RIM Desktop Software forum

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    Pewlodar's Avatar
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    Attachment viewer - hit or miss

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    I was wondering if anyone else is experiencing a similar problem. When I try to view PDF documents, sometimes I can sometimes I can't. I spent 4 hrs on the phone with RIM to test the handheld and update the software on my brand new 8830 from VZW and another 6 updating the BES but still can't view PFD properly????
    Any help????
    Last edited by cherrichiodo; 08-20-2007 at 12:59 PM. Reason: fixed formatting

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    cherrichiodo's Avatar
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    Re: Attachment viewer - hit or miss

    are the pdf's coming from the same email? same person?

    are they the same in size?

    what did RIM say?

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    Re: Attachment viewer - hit or miss

    RIM wanted claims it is a problem with the BES. We updated the BES and made several configuration changes but it only slighlty corrected the problem. Yes the emails are coming from the same person and the PDF vary. Some are letters and some are CADD drawings. Some we can see some we can't.

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