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hello, i am trying to make a backup (auto backup, or manual doesnt matter) using ... RIM Desktop Software forum

  1. #1
    luckman_212's Avatar
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    4.5.0.52 + DM 4.5 + 8310 = can't backup!?!

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    hello,
    i am trying to make a backup (auto backup, or manual doesnt matter) using DM 4.5 and OS 4.5.0.52 on my bb8310 at&t. I keep getting stuck at this one point:

    it says "unknown error" (useless!!) on certain databases. so far it is mainly "calendar options" and "key store _________" as shown below. So I can't make a successful backup or enable auto backups which sucks bigtime.

    anyone else have this issue or have a workaround for it? I tried going into advanced and backing up the individual databases and while that works (sorta) it is super tedious as there are like 7 or 8 db's that refuse to back up. I also tried rebooting both the phone and the desktop computer. Desktop is running vista 32bit sp1. any ideas?? thanks!
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    Last edited by doughdaddy; 07-12-2008 at 11:38 AM. Reason: resized image; too large

  2. #2
    doughdaddy's Avatar
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    Yes, go back to using desktop manager 4.3 and it will work.

  3. #3
    luckman_212's Avatar
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    is that really the only solution?? is anyone else having this issue? so am I supposed to understand that RIM has released a final / release version of DM4.5 that is incapable of backing up the device?? that doesn't seem right.............. ??

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    doughdaddy's Avatar
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    I did not say it was the only solution. You asked if anyone else was having this issue, I said yes. I also offered another solution which is to go back to 4.3 if you need to back up the BB.

    If someone else has a cure I would welcome it very much since I also would like to use DM 4.5

  5. #5
    SebasC's Avatar
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    Other problem with DM4.5 you CANT downgrade the OS or ADD other first party apps again.. (Like BB Messenger)

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    I agree i had to uninstall DM4.5 and everything with rim on my pc. Which caused to reload DM 4.3 and the OS for 8310 for vada... Then I reloaded it to my phone which made me so mad because I lost my license for Doc to go the premium one... that sucked...

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    ixtab's Avatar
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    luckman_212, did you end up downgrading to DTM 4.3? did it (or another path) resolve your issue?
    I am having the same thing with my 8820.

    Thanks,
    Ix.

  8. #8
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    no I never solved it, I am waiting for a new BB desktop mgr 4.6 which I can't find. And I wanted to try with OS 4.5.0.55 GSM which I also can't find. So....

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    Quote Originally Posted by luckman_212 View Post
    no I never solved it, I am waiting for a new BB desktop mgr 4.6 which I can't find. And I wanted to try with OS 4.5.0.55 GSM which I also can't find. So....
    To my knowledge, neither of those release is out yet. I may not be up to date - I'm pretty sure DM 4.6 isn't out and haven't heard of any official or unofficial OS 4.5.0.55 either.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    ixtab's Avatar
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    As far as I know version 4.6.0 Desktop Manager Bundle 8 is available to partners and/or in the wild.

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    Don't know about partners - I get all my info here. At least I know I'm legal iif I get it from Pinstack. Thanks.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

  12. #12
    ixtab's Avatar
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    I just tested a backup with DM 4.6.B0008 and I get the same Unknown Error in the middle of the process :-(
    So it seems DM4.6 is not going to help.

  13. #13
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    4.6 just came out today from vodafone here is the link http://www.vodafone.de/hilfe-support...14_131788.html

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    jblackfish's Avatar
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    Quote Originally Posted by JoeyStyles View Post
    4.6 just came out today from vodafone here is the link http://www.vodafone.de/hilfe-support...14_131788.html
    Wonder if I can (successfully) skip from DM 4.3 to 4.6? DM 4.5 wasn't too successful in my world. I'll be interested to see how 4.6 works.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    it looks the same as 4.5 i dont see any difference and i skipped from 4.3 to 4.6

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