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An insufficiently tested software upgrade was the cause of this week's network failure. Blackberry said ... Smartphone News forum

  1. #1
    hayden's Avatar
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    RIM reveals failure cause

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    An insufficiently tested software upgrade was the cause of this week's network failure.

    Blackberry said in a statement that the failure was trigged by "the introduction of a new, non-critical system routine" designed to increase the system's e-mail holding space.
    It admitted that "the pre-testing of the system routine proved to be insufficient".

    RIM added that the process designed to maintain the service in the event of a failure "did not fully perform to its expectations", causing a longer delay before the system was restored.

    RIM said it ruled out security and capacity issues, along with hardware failure or core software issues, as the cause of the disruption and is improving its testing, monitoring and recovery processes to prevent such an outage from happening again.

    The problem occurred at RIM's hub for North American traffic, which routes messages to and from cellular service providers for the roughly 8 million BlackBerry devices now in use.

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  2. #2
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    Re: RIM reveals failure cause

    ~via BB (wap.pinstack.com)~and here I was thinking that the hamster got out of the wheel again..

  3. #3
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    Re: RIM reveals failure cause

    Thanks Hayden!!!

    ~via BB (wap.pinstack.com)~

  4. #4
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    Re: RIM reveals failure cause

    I'd heard a rumor this was the cause during the early period of the outage... guess that rumor was right.

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    Re: RIM reveals failure cause

    LOL .... The hamster .... Hahaha I was hoping that it was cuz they were trying to swap 3G for EDGE, hahaha for T-mobile. If only that were the case huh?!

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  6. #6
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    Re: RIM reveals failure cause

    nawwww some tripped over a cable...
    Michael


  7. #7
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    Re: RIM reveals failure cause

    Hahahaha!
    ~via BB (wap.pinstack.com)~

  8. #8
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    Re: RIM reveals failure cause

    Lol I love your comments guys

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  9. #9
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    Re: RIM reveals failure cause

    i thought i was gunna die

  10. #10
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    Re: RIM reveals failure cause

    ~via BB (wap.pinstack.com)~ I was on vacations and the hamster, too!

  11. #11
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    N here I was thinking that I was only a day late to pay my bill n they have disconnected my internet.

  12. #12
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    Re: RIM reveals failure cause

    no backlog from the blackberry outage?

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