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BlackBerry users in the Western Hemisphere could be affected by a massive system failure at ... Smartphone News forum

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    BryanSE79's Avatar
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    RIM Network down.. 4/17/07 as of 8pm EST

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    BlackBerry users in the Western Hemisphere could be affected by a massive system failure at RIM which is stopping the handheld device receiving e-mails.

    RIM, said its infrastructure failed around 8 pm New York time Tuesday and has been down ever since. The technical problem means that the e-mails are not being pushed to the portable communication units.

    "Please be advised that we are currently experiencing a service interruption that is causing delays in sending and receiving messages," said a recording on a customer service number in Vancouver, Canada. "The company will provide updates as soon as they become available." Officials at the Waterloo, Ontario-based company could not be reached for comment.

    The disruption may be limited to North America, with some problems in other parts of the world for customers who receive their e-mails through North American servers. Mobile-phone companies in Asia and Europe said they haven't experienced problems. Research In Motion had about 8 million subscribers at the end of the fiscal fourth quarter ended in February.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    This is the MAIN reason why BB-Outage list was setup at Bb-Outage Info Page

    It's too bad that we can't get people at RIM to post to it when something happens.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    ~via BB (wap.pinstack.com)~im online just got my mail. T mobile new york

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    No email for me in Tennessee
    Wendy
    Iphone...what else would a MAC user have.....

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    Hello everyone, here is some info i just recieved from our engineers here at cingular.

    ETTR: (Estimated time of resolution) 04-17-2007 23:11 Pacific

    - Issue:RIM is reporting network issues.

    - Current Status:RIM continue to report slow steady improvement. RIM reporting traffic has increased over AT&T links. RIM will continue to monitor logs. RIM rolled back to to a known working software revision which was upgraded last weekend. 60% of RIM BES connections have reconnected.

    - Customer Impact:Customers sending or recieving RIM BIS or BES emails may be latent.


    So as of right now it seems that this issue should be resolved by the end of the day, Pacific time. If there are any more updates i will let you folks know.
    Last edited by AC INKA; 04-18-2007 at 09:48 AM.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    ~via BB (wap.pinstack.com)~
    Up and running in MN!

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    Nothing for me....

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    Still nothing here for me NY

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    Some of my users report that they can send and receive here in Princeton, NJ. Looks like the network is coming back up slowly and surely.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    up and running in toronto since last night

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    THe Nature of the outage as posted as of last night was that it worked randomly, as of yet some data is not an indication of the service coming back, Sorry
    J. "Wyatt" Croom
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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    BES Application Log on our Blackberry server is now showing SRP connectivity. Before it was showing Event ID 20000 SRP Connection failed.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    Does anyone know exactly what happened? The link I saw earlier said it was an outage but that is extremely vague.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    Time for hardware upgrades RIM. VTech is a small sample of how busy phone circuits can cause users to migrate to email and BB PIN messaging. It may be unrelated since CNN Live just gave an update on the VTech shooting via "just-in" BlackBerry email.

    However, it's my understanding that BIS services, hosted BES and PIN messaging no matter carrier ALL go through RIM's servers. Thus any event that increases system traffic significantly can have a hugh impact. With the current setup any single point of failure at RIM can be responsible for several carriers.

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    Re: RIM Network down.. 4/17/07 as of 8pm EST

    ~via BB (wap.pinstack.com)~
    In central NJ - just started getting a few BES msgs

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