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RealVNC & Sicap Provide Innovative Mobile Device Remote Control Management
I've used RealVNC back in the day to provide remote desktop support while working for AT&T. With more and more email and work load being diverted to smartphones its only natural that the demand for remote support is growing. This launch is focused on the improvement of carrier's remote customer care, providing access to help customers with configuration, diagnose problems, and give advice on the installed applications.
Oct 05, 2009 Sicap is deploying VNC Mobile Solution to enable mobile operator customer care agents to remotely control previously inaccessible settings and features on mobile devices.
Sicap Device Management Center (DMC) provides automated management and customer care /self-care solutions on 80 mobile networks Worldwide, managing 800 million handsets. It now integrates the VNC OEM package, offering unique access to VNC remote control technology. VNC Mobile Solution supports multiple platforms including Windows Mobile, Symbian and Blackberry, and already has development versions for iPhone, Android and Linux Mobile with Palm Pre coming soon.
Using VNC Mobile Solution, customer care agents can remotely access the mobile device in use, to help customers with configuration, diagnose problems, and give advice on the installed applications. The solution brings significant savings, both in the duration of helpdesk calls, and in the handling of returns of non-faulty devices. A tier-one operator in Europe for example, has reduced the number of returned handsets by 10 percent.
“VNC Mobile Solution provides us with a strategically significant and market-leading solution that can be easily integrated into our existing systems.” said Stéphane Jayet, Head of SIM and Device management at Sicap. “The combined device management solution creates significant savings, reduces customer care call handling times, improves service availability and delivers increased levels of customer satisfaction. Above all it will deliver significant return on investment and improve the customer experience.”
Tom Blackie, Vice President Business Development of RealVNC added, “We are delighted to establish an agreement with Sicap to facilitate the adoption of VNC in mobile handsets. Their reputation, global reach and impressive mobile operator customer base is proof that Sicap is clearly an innovative leader in the Device Management market.”
Sicap product and services portfolio focuses on customer satisfaction and service continuity for mobile end-users. Based on Device, SIM and USSD channel knowledge, Sicap software confers the ability to profile customers individually and target them across all networks and all media. Sicap server-side products can be integrated in customer infrastructure or deployed as part of a comprehensive managed service offer.
With operational offices in Switzerland, France, Russia, Singapore, Malaysia and South Africa, Sicap has both the worldwide reach and the local presence to serve operators in their market context.
For further information about Sicap see: www.sicap.com
RealVNC was founded by the original developers of VNC to promote, enhance and commercialize VNC. With over 100 million software downloads, VNC has been used widely in hundreds of different products and applications, from helpdesks to virtualisation. Many millions of licenses to RealVNC’s commercial products have been shipped to customers throughout the world, and across all sectors. Customers range from individuals to the world’s largest organizations.
For further information about RealVNC see: www.realvnc.com
Last edited by cherrichiodo; 10-10-2009 at 01:53 PM.
Reason: edited title bc last letter was missing :)