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QANTAS cabin staff are toting BlackBerry smartphones in a trial of new customer service techniques. ... Smartphone News forum

  1. #1
    cherrichiodo's Avatar
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    Aug 2006

    Qantas staff fly with BlackBerry


    QANTAS cabin staff are toting BlackBerry smartphones in a trial of new customer service techniques.

    The airline has bought 400 BlackBerrys to investigate replacing paper-based customer service forms, according to Qantas chief information officer Jamila Gordon.

    Onboard the plane, a customer service manager records information on the BlackBerry and after landing the device is synchronised with computers to download the data.

    The trial, which kicked off in mid-June, was expected to last until the end of the year, Ms Gordon said.

    Productivity gains would be more transparent by then, she said. Qantas plans to purchase more BlackBerrys as the project progresses.

    The airline spent considerable time on its quest for a chief information officer after losing long-time technology executive Fiona Balfour in early 2006.

    Ms Balfour left to become Telstra's CIO but she resigned from the telco 10 months later.

    When she jumped ship, John Willet stepped in as Qantas tech chief but his term was always meant to be temporary due to his approaching retirement.

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    Last edited by cherrichiodo; 07-01-2008 at 02:34 PM. Reason: fixed formatting

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    drew4flt72's Avatar
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    Gotta love those Aussie's, eh mate??

  3. #3
    sanzen71's Avatar
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    Oct 2006
    Dang I wish I could close a business line like that! I would be in heaven!

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    Thumbs up Go Aussie

    Aussie, Aussie, Aussie, Oy, Oy, Oy

    That's Grouse, Mate

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