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  1. #406
    amischke's Avatar
    amischke no está en línea Developer
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    Lightbulb Beta of connection issue fix

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    To those of you experiencing connection problems with the vlingo software, thank you for your patience!

    We believe we have a solution that will help most of the T-Mobile users. The solution may also help users on a number of other carriers, although probably not all. We have some indication that it may help many Rogers users as well. At this point, we’re looking for users to beta test a fix before we release it generally.

    Who should participate?

    This fix is only for users who meet the following criteria:

    1) Are currently experiencing connection problems. If you are getting “Request Timed Out” errors or if your BlackBerry is WiFi-enabled and you are able to use vlingo over WiFi but not over the mobile network, we want you to participate.

    2) Have a data plan. Vlingo is network-based, so you need a data plan in order to use it.

    If vlingo is currently running on your BlackBerry, or if you are experiencing problems unrelated to connection, this build is not for you. Should the fix prove successful, the final release will be for general use. However, this beta release is specific to users with connection problems.

    I want in! What should I do?

    If you are interested in participating, we need you to try out the new build and fill out a short questionnaire about how it works for you.


    1) Install and try the new build
    • First uninstall the version of vlingo currently on your BlackBerry, then reboot your device. The new version will NOT work unless you first uninstall the old version.
    • Next, download the beta version from here: http://downloads.vlingo.com/apps/QATest
      This link is for OTA installation only. If you prefer to or need to download using Desktop Manager, just PM me, and I’ll send you the links to sideload the application.

    2) Fill out a short questionnaire
    The questionnaire should take no more than 5-10 minutes. You can find it here:
    http://www.surveymonkey.com/s.aspx?s...QJxTQi9A_3d_3d

    This questionnaire is solely for reporting results of this round of beta testing, and not for reporting general support issues. You need to fill out the questionnaire from a PC, not from your BlackBerry.

    Troubleshooting

    If the new build does not work for you, there are a few things you can try that may get you up and running

    1) Verify your APN settings
    The software will work only if your APN settings are correct. To find your APN settings, go to BlackBerry Options > Advanced > TCP. If your carrier is T-Mobile, your settings should be:
    APN: wap.voicestream.com
    Username for APN: (blank)
    Password for APN: (blank)

    A good list of settings for other carriers can be found here:
    http://blackberryforums.pinstack.com...eway_port.html


    2) If your BlackBerry is WiFi-enabled, we have a known issue in the interaction between the WiFi and mobile networks
    If you find vlingo still does not work over the mobile network, try turning your WiFi off. We know this is not a permanent solution, but it may get vlingo working for you now.

    After you finish troubleshooting, whether vlingo now works or you are still seeing a problem, please let us know in the questionnaire.

    Contacting us
    It will be most helpful if you provide feedback via SurveyMonkey: http://www.surveymonkey.com/s.aspx?s...QJxTQi9A_3d_3d.

    If you also need to email us, send a message to vlingosupport@vlingo.com. Include the word “beta” in the subject line.

    What next?

    We will post the results of the beta both here and on our web site. When we have a build available for general release, we will update our download links and let you know. Thank you again for all of your support and patience! We apologize for the inconvenience, and hope to have good news for you soon.

    Best,

    Ali and the rest of the vlingo team

  2. #407
    cornelious0_0's Avatar
    cornelious0_0 no está en línea Stack level 4
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    Sucks that nothing has worked for me and the engineers have pretty much determined that my issues are carrier related.

    ~via BB (wap.pinstack.com)~

  3. #408
    ahopnova's Avatar
    ahopnova no está en línea Stack level 2
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    Quote Originally Posted by amischke View Post
    To those of you experiencing connection problems with the vlingo software, thank you for your patience!

    We believe we have a solution that will help most of the T-Mobile users. The solution may also help users on a number of other carriers, although probably not all. We have some indication that it may help many Rogers users as well. At this point, we’re looking for users to beta test a fix before we release it generally.

    Who should participate?

    This fix is only for users who meet the following criteria:

    1) Are currently experiencing connection problems. If you are getting “Request Timed Out” errors or if your BlackBerry is WiFi-enabled and you are able to use vlingo over WiFi but not over the mobile network, we want you to participate.

    2) Have a data plan. Vlingo is network-based, so you need a data plan in order to use it.

    If vlingo is currently running on your BlackBerry, or if you are experiencing problems unrelated to connection, this build is not for you. Should the fix prove successful, the final release will be for general use. However, this beta release is specific to users with connection problems.

    I want in! What should I do?

    If you are interested in participating, we need you to try out the new build and fill out a short questionnaire about how it works for you.


    1) Install and try the new build
    • First uninstall the version of vlingo currently on your BlackBerry, then reboot your device. The new version will NOT work unless you first uninstall the old version.
    • Next, download the beta version from here: http://downloads.vlingo.com/apps/QATest
      This link is for OTA installation only. If you prefer to or need to download using Desktop Manager, just PM me, and I’ll send you the links to sideload the application.
    2) Fill out a short questionnaire
    The questionnaire should take no more than 5-10 minutes. You can find it here:
    http://www.surveymonkey.com/s.aspx?s...QJxTQi9A_3d_3d

    This questionnaire is solely for reporting results of this round of beta testing, and not for reporting general support issues. You need to fill out the questionnaire from a PC, not from your BlackBerry.

    Troubleshooting

    If the new build does not work for you, there are a few things you can try that may get you up and running

    1) Verify your APN settings
    The software will work only if your APN settings are correct. To find your APN settings, go to BlackBerry Options > Advanced > TCP. If your carrier is T-Mobile, your settings should be:
    APN: wap.voicestream.com
    Username for APN: (blank)
    Password for APN: (blank)

    A good list of settings for other carriers can be found here:
    http://blackberryforums.pinstack.com...eway_port.html


    2) If your BlackBerry is WiFi-enabled, we have a known issue in the interaction between the WiFi and mobile networks
    If you find vlingo still does not work over the mobile network, try turning your WiFi off. We know this is not a permanent solution, but it may get vlingo working for you now.

    After you finish troubleshooting, whether vlingo now works or you are still seeing a problem, please let us know in the questionnaire.

    Contacting us
    It will be most helpful if you provide feedback via SurveyMonkey: http://www.surveymonkey.com/s.aspx?s...QJxTQi9A_3d_3d.

    If you also need to email us, send a message to vlingosupport@vlingo.com. Include the word “beta” in the subject line.

    What next?

    We will post the results of the beta both here and on our web site. When we have a build available for general release, we will update our download links and let you know. Thank you again for all of your support and patience! We apologize for the inconvenience, and hope to have good news for you soon.

    Best,

    Ali and the rest of the vlingo team

    YES! installed on TMOBILE!

  4. #409
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    Installed and functioning.
    TMO
    8320
    4.2.2.184
    Works on Edge and Wifi (note that to test EDGE I had to disable WiFi - furhter testing away from the base to test EDGE with WIFI enabled is still needed)
    BlackBerry® Certified Support Specialist
    The Shark Tank

  5. #410
    ted's Avatar
    ted
    ted no está en línea Stack level 4
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    ~via BB (wap.pinstack.com)~ I'm really happy to see the vlingo team helping out as much as possible, I might try the beta myself if I get the time during the week to wipe and reinstall it. Thanks Vlingo!

  6. #411
    dallas1125's Avatar
    dallas1125 no está en línea Stack level 5
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    Quote Originally Posted by amischke View Post
    To those of you experiencing connection problems with the vlingo software, thank you for your patience!

    We believe we have a solution that will help most of the T-Mobile users. The solution may also help users on a number of other carriers, although probably not all. We have some indication that it may help many Rogers users as well. At this point, we’re looking for users to beta test a fix before we release it generally.

    Who should participate?

    This fix is only for users who meet the following criteria:

    1) Are currently experiencing connection problems. If you are getting “Request Timed Out” errors or if your BlackBerry is WiFi-enabled and you are able to use vlingo over WiFi but not over the mobile network, we want you to participate.

    2) Have a data plan. Vlingo is network-based, so you need a data plan in order to use it.

    If vlingo is currently running on your BlackBerry, or if you are experiencing problems unrelated to connection, this build is not for you. Should the fix prove successful, the final release will be for general use. However, this beta release is specific to users with connection problems.

    I want in! What should I do?

    If you are interested in participating, we need you to try out the new build and fill out a short questionnaire about how it works for you.


    1) Install and try the new build
    • First uninstall the version of vlingo currently on your BlackBerry, then reboot your device. The new version will NOT work unless you first uninstall the old version.
    • Next, download the beta version from here: http://downloads.vlingo.com/apps/QATest
      This link is for OTA installation only. If you prefer to or need to download using Desktop Manager, just PM me, and I’ll send you the links to sideload the application.

    2) Fill out a short questionnaire
    The questionnaire should take no more than 5-10 minutes. You can find it here:
    http://www.surveymonkey.com/s.aspx?s...QJxTQi9A_3d_3d

    This questionnaire is solely for reporting results of this round of beta testing, and not for reporting general support issues. You need to fill out the questionnaire from a PC, not from your BlackBerry.

    Troubleshooting

    If the new build does not work for you, there are a few things you can try that may get you up and running

    1) Verify your APN settings
    The software will work only if your APN settings are correct. To find your APN settings, go to BlackBerry Options > Advanced > TCP. If your carrier is T-Mobile, your settings should be:
    APN: wap.voicestream.com
    Username for APN: (blank)
    Password for APN: (blank)

    A good list of settings for other carriers can be found here:
    http://blackberryforums.pinstack.com...eway_port.html


    2) If your BlackBerry is WiFi-enabled, we have a known issue in the interaction between the WiFi and mobile networks
    If you find vlingo still does not work over the mobile network, try turning your WiFi off. We know this is not a permanent solution, but it may get vlingo working for you now.

    After you finish troubleshooting, whether vlingo now works or you are still seeing a problem, please let us know in the questionnaire.

    Contacting us
    It will be most helpful if you provide feedback via SurveyMonkey: http://www.surveymonkey.com/s.aspx?s...QJxTQi9A_3d_3d.

    If you also need to email us, send a message to vlingosupport@vlingo.com. Include the word “beta” in the subject line.

    What next?

    We will post the results of the beta both here and on our web site. When we have a build available for general release, we will update our download links and let you know. Thank you again for all of your support and patience! We apologize for the inconvenience, and hope to have good news for you soon.

    Best,

    Ali and the rest of the vlingo team
    I got an update link today, is that This new version?

  7. #412
    mdjsimon's Avatar
    mdjsimon no está en línea Stack level 1
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    well I guess this is my first post LOL ! I downloaded vlingo I goto say I like it....

  8. #413
    amischke's Avatar
    amischke no está en línea Developer
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    Quote Originally Posted by dallas1125 View Post
    I got an update link today, is that This new version?
    Yes, this is the same version. Please let us know how it works for you!

  9. #414
    data1025's Avatar
    data1025 no está en línea Stack level 3
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    installed the new version and works on GPRS now. Way to go!!

  10. #415
    dallas1125's Avatar
    dallas1125 no está en línea Stack level 5
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    Quote Originally Posted by amischke View Post
    Yes, this is the same version. Please let us know how it works for you!
    Well, the link that you sent me does not work so I uninstalled it and installed the beta and now it works great.

  11. #416
    dallas1125's Avatar
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    Quote Originally Posted by dallas1125 View Post
    Well, the link that you sent me does not work so I uninstalled it and installed the beta and now it works great.

    Sorry but I meant that I downloaded it but it got stuck on step 4 again.

  12. #417
    staindone's Avatar
    staindone no está en línea Stack level 3
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    8100 here.
    Telling me to set permissions on wifi. Won't even get to step one. All permissions are set to allow.

  13. #418
    ANIMARSH's Avatar
    ANIMARSH no está en línea Stack level 1
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    Installed on tmo 8320 with EDGE. turned off wifi and it works! this app rocks! Thanks to vlingo and all you other stackers for posting so I could figure out what to do!

  14. #419
    knight2472000's Avatar
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    Quote Originally Posted by bcbbanga4l View Post
    what is the website??
    vlingo.com

  15. #420
    StarMile's Avatar
    StarMile no está en línea Stack level 3
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    Should we turn off WiFi before installing this new test version? Or will it even matter as long as we turn it off to test it on EDGE?

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