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Here is an email that I recieved from RIM about 40 minuites ago. The following ... Smartphone News forum

  1. #1
    MWPatterson's Avatar
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    North America Service Update from RIM

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    Here is an email that I recieved from RIM about 40 minuites ago.

    The following statement is provided to Research In Motion's (RIM's) BlackBerry® customers. The statement and its contents are to be considered confidential and proprietary information of Research In Motion Limited and its subsidiaries and/or its suppliers. PLEASE NOTE: The information contained in this email is for your internal use only and may not be shared with any third party without the express written consent of RIM.
    The following information is current as of 09:00 on April 18, 2007. All times are EDT.
    On April 17, 2007, at approximately 20:15 EDT, the BlackBerry Network Operations Center (NOC) started investigating monitoring alerts in regards to issues with BlackBerry service in the Americas. BlackBerry subscribers in the Americas were unable to receive messages and received an "x" when sending messages. Subscribers were unable to use BlackBerry Email Roaming to or from the Americas.
    Initial investigations revealed an issue with the BlackBerry® Infrastructure. Subsequent troubleshooting efforts were not immediately successful in restoring service. At approximately 02:00 on April 18, in an effort to restore service, the components and services for the BlackBerry Infrastructure for the Americas were restarted. Since approximately 05:45, the service has been operating near expected traffic levels. Some subscribers may continue to see delays until message queues are cleared. The BlackBerry Support team is continuing to investigate reports of any remaining issues.
    The root cause of this issue is under investigation.
    Please note that the ability for subscribers to place telephone calls from voice-enabled devices was not affected during this event.
    Thank you for your continued support, and we apologize for any inconvenience.
    Sincerely,
    BlackBerry Customer Support

  2. #2
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    Re: North America Service Update from RIM

    ~via BB (wap.pinstack.com)~thanks for the update, mine is already working.

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    Re: North America Service Update from RIM

    I totally freaked but am glad everything is back to normal!

    ~via BB (wap.pinstack.com)~

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    Re: North America Service Update from RIM

    I just had my 8100 activated yesterday. My co-workers were joking about how I jynxed the BB servers.
    ~via BB (wap.pinstack.com)~

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    Re: North America Service Update from RIM

    ~via BB (wap.pinstack.com)~ABC News on channel 13 in Houston is about to talk about last night's outage if anyone wants to watch it and find out.

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    Re: North America Service Update from RIM

    erica, could you post back a quick summary all my belongings are in a truck bound for jersey
    thanx in advance!
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: North America Service Update from RIM

    Looks like I was never affected or just didn't notice anything.

    ~via BB (wap.pinstack.com)~

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    Re: North America Service Update from RIM

    ~via BB (wap.pinstack.com)~This showed me just hoe dependent I am on my Blackberry. I was totally lost even though I have a lap top.

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    Re: North America Service Update from RIM

    I was never affected!!!!

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    Re: North America Service Update from RIM

    ~via BB (wap.pinstack.com)~Lucky me, I wasn't affected.

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    Re: North America Service Update from RIM

    ~via BB (wap.pinstack.com)~ Kayos, its on abcnews.com I think. I was not home to watch it.

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    Re: North America Service Update from RIM

    ~via BB (wap.pinstack.com)~ I had just installed telenav and the data part shut down. I tried service books and manuallu editing the settings. I was so ready to give telenav a piece of my mind. Thank goodness I waited. Now telenav works like a charm.

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    Re: North America Service Update from RIM

    "The statement and its contents are to be considered confidential and proprietary information of Research In Motion Limited and its subsidiaries and/or its suppliers. PLEASE NOTE: The information contained in this email is for your internal use only and may not be shared with any third party without the express written consent of RIM."

    LOL! You do realise this is the day and age where EVERYBODY sues EVERYBODY? lol!

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    Re: North America Service Update from RIM

    There were various carrier issues the days leading up to this so service was already a little spotty for me. When Rim fell, I was still using the BB as a modem, but I received no e-mail.
    Everything fine now

    (wap.pinstack.com)

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