Results 1 to 5 of 5

According to a J.D. Power study, Apple has been named number one in consumer satisfaction ... Smartphone News forum

  1. #1
    srl7741's Avatar
    srl7741 no está en línea Stack Professional
    Join Date
    May 2006
    PIN/ID
    Retired
    Posts
    6,359

    J.D. Power and Associates Reports: As Customer Satisfaction

    Advertisement



    According to a J.D. Power study, Apple has been named number one in consumer satisfaction in the consumer and business smartphone market while LG is number one in the traditional feature phone market.

    First, a bit of explanation of terms. In this case, a smartphone is a phone with an operating system that is able to run more than the built-in application deck. A feature phone is a phone with a pre-set deck that perhaps can allow downloads but is not considered a smartphone. The Blackberry is a smartphone while the Moto RAZR is a feature phone.

    Based on a set of criteria, Apple scored highest over LG and Blackberry in the business category and highest in the consumer smartphone category, over second-place RIM.

    LG ranked highest in satisfaction in the feature phone market.
    JD Power link:

    Charts/Stats and More via TechCrunch

  2. #2
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440
    BlackBerry improved from the last report they did.

  3. #3
    li2327's Avatar
    li2327 no está en línea Stack level 5
    Join Date
    Jun 2006
    PIN/ID
    30D2E555
    Posts
    1,502
    Makes me proud to be an iPhone user.
    Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16

  4. #4
    cherrichiodo's Avatar
    cherrichiodo no está en línea PINStacked!
    Join Date
    Aug 2006
    PIN/ID
    ATA
    Posts
    17,164

    iPhone Top Smartphone, Then LG & BlackBerry - Reports JD Power


    Smartphone satisfaction is improving while mobile phone satisfaction is decreasing according to the J.D. Power and Associates 2009 Wireless Consumer Smartphone Customer Satisfaction Study-Volume 2 and the 2009 Wireless Business Smartphone Satisfaction Study.

    iPhone leads for both business and consumer smartphone satisfaction, followed by LG and BlackBerry. Smartphone owners are giving up their landlines, want Wi-Fi and download entertainment/business apps.

    In the Traditional handset market, LG leads in satisfaction.. Customers who "buy" free phones are least satisfied.

    Apple ranks highest among manufacturers of smartphones used primarily for personal reasons, with a score of 811, and performs particularly well in ease of operation, operating system, features and physical design. LG (776) and RIM BlackBerry (759) follow Apple in the rankings.

    read more

  5. #5
    srl7741's Avatar
    srl7741 no está en línea Stack Professional
    Join Date
    May 2006
    PIN/ID
    Retired
    Posts
    6,359
    This has to make Apple happy. JD Power and Associates tend to be spot on.

    http://forums.pinstack.com/f52/j_d_p...action-114689/

    .

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •