According to a J.D. Power study, Apple has been named number one in consumer satisfaction ... Smartphone News forum
J.D. Power and Associates Reports: As Customer Satisfaction
According to a J.D. Power study, Apple has been named number one in consumer satisfaction in the consumer and business smartphone market while LG is number one in the traditional feature phone market.
First, a bit of explanation of terms. In this case, a smartphone is a phone with an operating system that is able to run more than the built-in application deck. A feature phone is a phone with a pre-set deck that perhaps can allow downloads but is not considered a smartphone. The Blackberry is a smartphone while the Moto RAZR is a feature phone.
Based on a set of criteria, Apple scored highest over LG and Blackberry in the business category and highest in the consumer smartphone category, over second-place RIM.
LG ranked highest in satisfaction in the feature phone market.
JD Power link:
Charts/Stats and More via TechCrunch
BlackBerry improved from the last report they did.
Makes me proud to be an iPhone user.
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iPhone Top Smartphone, Then LG & BlackBerry - Reports JD Power
Smartphone satisfaction is improving while mobile phone satisfaction is decreasing according to the J.D. Power and Associates 2009 Wireless Consumer Smartphone Customer Satisfaction Study-Volume 2 and the 2009 Wireless Business Smartphone Satisfaction Study.
iPhone leads for both business and consumer smartphone satisfaction, followed by LG and BlackBerry. Smartphone owners are giving up their landlines, want Wi-Fi and download entertainment/business apps.
In the Traditional handset market, LG leads in satisfaction.. Customers who "buy" free phones are least satisfied.
Apple ranks highest among manufacturers of smartphones used primarily for personal reasons, with a score of 811, and performs particularly well in ease of operation, operating system, features and physical design. LG (776) and RIM BlackBerry (759) follow Apple in the rankings.
This has to make Apple happy. JD Power and Associates tend to be spot on.