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Duane Morris Selects Zenprise to Manage Its Blackberry Environment
One of the 100 Largest Law Firms in the World Uses Zenprise for BlackBerry to Stay Proactive
Zenprise, Inc. today announced that Duane Morris selected Zenprise for BlackBerry to automate the monitoring, troubleshooting, and management of their mobile service
Duane Morris is one of the 100 largest law firms in the world, with 24 offices spread across 4 different countries. The firm is experiencing significant growth, so much so that the National Law Review designated them as one of the fastest growing law firms in the country.
Attorneys at Duane Morris increasingly rely on BlackBerry smartphones to facilitate communication and collaboration amongst colleagues and clients. "We noticed a steady increased use of mobile devices over laptops in the field," said John Sroka, CIO, Duane Morris. "Our firm is one of the most tech savvy in the industry. Given the importance of mobile devices in the field, we needed a tool to proactively detect and resolve global BlackBerry infrastructure and user issues. Zenprise's mobile service management solution helps the firm stay connected and ahead of the technology curve."
Zenprise software automatically troubleshoots end user issues across the entire BlackBerry environment. Unlike traditional monitoring solutions, Zenprise identifies the root cause of user issues and provides detailed resolution instructions to fix these problems. In addition to monitoring the BlackBerry(R) Enterprise Server, Zenprise is the only solution that also checks wireless network availability, Active Directory health, BlackBerry SRP availability, carrier availability, WAN/LAN network performance, and overall Microsoft Exchange server health.
"Duane Morris needed a solution to proactively identify and remediate BlackBerry problems before users even call the help desk," said Ahmed Datoo, Vice President of Marketing, Zenprise. "Zenprise ensures that Duane Morris' attorneys around the globe are always connected with their BlackBerry smartphones."
To learn more about Zenprise proactive troubleshooting for BlackBerry environments, go to http://www.zenprise.com/blackberry.
WOW! I'm blown away.
~via BB (wap.pinstack.com)~
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