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There is a "run diagnostics" option but you need a Support Ticket and Access Code. ... Smartphone News forum

  1. #256
    Pflugerbill's Avatar
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    There is a "run diagnostics" option but you need a Support Ticket and Access Code. Has anyone figured out how to get these?

    My email to Vlingo support was read but no response. I am getting the timeout error message at Step #4 as many others.

    I am on TMO, 8320, 4.2.2.180, BIS.

  2. #257
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    this is freaking sweeeeeeeeettttttt...

    Thanks Hayden, Vlingo and PS

    does it work with os 4.5?

  3. #258
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    Ok, I installed this program but I can't get past "step 4" in the setup. It comes back with "Request Timeout" then "Please check your network and try again.".

    My internet service is working and the firewall is not even turned on. I'm guessing that you have to have the base blackberry voice dial installed??? That is the only thing I can think of for why it's not working...

    I never used the base voice dial, so I removed it to save space on the phone. I will re-install the software then retry to setup Vlingo and re-post with my results.

    Also I am using a Blackberry 8100 pearl with OS v4.2.1.107

  4. #259
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    Quote Originally Posted by oliegirl View Post
    1. Tmobile
    2. Pearl
    3. v4.2.1.107 (Platform 2.3.0.83)
    4. BIS (if that is Internet and not Enterprise - I work for myself, no corporate anything on my phone)
    I have the exact same setup.

  5. #260
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    Hi all!

    Pearl 8100 and Curve 8310 both in Spain both BIS and both Movistar. Vlingo is not working, surely because it is not yet available... when can non-US use this software?

    regards,

    rafael

  6. #261
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    Lightbulb email support

    The email addy is vlingosupport@vlingo.com

    still no reply here as well...

    still no luck on install with on att 8310 4.2.2.170



    Quote Originally Posted by Pflugerbill View Post
    There is a "run diagnostics" option but you need a Support Ticket and Access Code. Has anyone figured out how to get these?

    My email to Vlingo support was read but no response. I am getting the timeout error message at Step #4 as many others.

    I am on TMO, 8320, 4.2.2.180, BIS.

  7. #262
    lucky13mt's Avatar
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    Quote Originally Posted by jeremywitt View Post
    Ok, I installed this program but I can't get past "step 4" in the setup. It comes back with "Request Timeout" then "Please check your network and try again.".

    My internet service is working and the firewall is not even turned on. I'm guessing that you have to have the base blackberry voice dial installed??? That is the only thing I can think of for why it's not working...

    I never used the base voice dial, so I removed it to save space on the phone. I will re-install the software then retry to setup Vlingo and re-post with my results.

    Also I am using a Blackberry 8100 pearl with OS v4.2.1.107
    If you open the menu while in Vlingo, there is a feedback option. Submit a feedback problem report and they should get back to you with a ticket and code if needed.
    BlackBerry Rocks!<-Check it out!

  8. #263
    j llama's Avatar
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    I would suggest everyone who is having problems be patient at this point. You may not want to flood the developer with emails as that may hinder the troubleshooting process.
    BlackBerry® Certified Support Specialist

  9. #264
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    Hi,

    Today I installed it on my blackberry 8110 and it is working fine so far. I haven't spend much time on testing this app, but so far I didn't get any problem.
    This is really a nice application.

    Regards
    nivas

  10. #265
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    Quote Originally Posted by jbw157 View Post
    Well, I downloaded Vlingo and installed and when I try to run it I get:

    Error starting VlingoForBlackberry_en: Module
    'vlingoforblackberry_en_4 attempts to access a secure API

    I set all permissions to Allow with the same results. I guess being on 4.5.0.37 may be the problem.
    Just wanted to throw this out there again since I am in the same boat and I've seen others in this thread in the same boat. I'm getting the same error (the one with en_4).

    App settings are set to Allow on *everything* and it still won't launch.

    edit: I can get in now using this link for the app: http://vlingo.com/apps/vc/sideload/v...erry_en_43.zip

    But now I'm in the "Step 4" crew. Rogers 8700 on 4.5 BETA.
    Last edited by Endoplasmic; 06-25-2008 at 04:54 PM.

  11. #266
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    UMA works not GPRS

    Same set up here works fine with WIFI but not GPRS get timeout message

    Quote Originally Posted by data1025 View Post
    Using TMO 8320 4.2.2.180

    GPRS - Timeout
    WIFI(UMA) - works

    Jax, FL

  12. #267
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    vlingo Troubleshooting

    Hi, folks,

    Thank you for your active PinStack discussion about the vlingo release! We have had a tremendous amount of successful usage, but also recognize that some of you are having issues. We are working our way down the list of issues to help get those of you who are having trouble up and running.

    Many questions can be answered by reviewing our User Guide and/or FAQ, located at:
    http://www.vlingo.com/faq.html

    Additionally, here are some of the more common issues users have reported and what we know today about how to address them:

    “Error attempting to access Secure API”: If you see this issue after installation, your BlackBerry needs to be side-loaded. Instead of downloading directly from your BlackBerry, download the software files directly from your PC and use Desktop Manager to install the software on your BlackBerry. You can access the software files from our web site:
    Issues with OS 4.5: We have many users successfully running vlingo with OS 4.5 by downloading our OS 4.3 version. However, some 4.5 users are having difficulty. We plan to support 4.5 shortly after it is released, but will not support it during the beta period. Until 4.5 is released, we will not be addressing 4.5-specific issues. Not all issues experienced on a BlackBerry running OS 4.5 are necessarily 4.5-related issues, so please check out our FAQ to see if your issue has a known solution.

    Permissions Issues with BES: If your BlackBerry uses BES (BlackBerry Enterprise Server) and you are seeing errors that permissions cannot be set, your BlackBerry administrator may be blocking certain permissions that vlingo requires in order to run. The only workaround is for your administrator to change the list of allowed permissions. To help you with that discussion, here are the permissions vlingo requires to run:
    • Connections: Phone, Company Network (if your BlackBerry is enterprise enabled), Carrier Internet, WiFi (if your BlackBerry has WiFi)

    • Interactions: Interprocess Communications, Modify Device Settings, Media (4.3 OS only)

    • User Data: Files, PIM, Email/Messaging
    Request Timed Out (on 8320 BlackBerrys, mostly T-Mobile): Some users with BlackBerry 8320s are seeing a “Request Timed Out” error on Step 4 of the Setup Wizard. We are still looking into this issue. However, some users have fixed this problem in one of two ways:
    • Verify that your APN (Access Point Name) is set. To set your APN, go to BlackBerry Options > Advanced Options > TCP. Enter the APN for your carrier in the APN field. To determine the APN for your carrier, try a web search. For example, if your carrier is T-Mobile, do a web search for “apn t-mobile.”
    • Turn on WiFi, setting your network to “WiFi Preferred.”


    Request Timed Out (on T-Mobile 8100 BlackBerrys): Some users with T-Mobile BlackBerry 8100s are seeing a “Request Timed Out” error on Step 4 of the Setup Wizard. Unfortunately, we are still investigating this issue and do not yet have a fix to recommend. We will let you know when we do have recommendations for working around this issue.

    If you have the “Request Timed Out” issue on 8100 BlackBerrys or any other issue not addressed here, please file a support ticket with us. You can do this in one of two ways:
    • If you have email on your BlackBerry, use the Send Feedback form in our application. Even if you are unable to complete the Setup Wizard, you can still select Send Feedback from the menu on any vlingo screen.

    • Otherwise, fill out the support form at:
      http://www.vlingo.com/vlingo/contact_support.jsp
    In your message, please let us know your carrier, operating system version, device model, and any information you can provide about what is going wrong. If you are willing to help us troubleshoot the problem, please let us know in that email.

    Thank you again to our many active and vocal users, and to those of you who are experiencing issues and letting us know about it. We are thrilled to be sharing this release day with all of you!

    Best,

    Ali
    Last edited by amischke; 06-26-2008 at 12:16 AM.

  13. #268
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    Thanks for the update Amischke!!
    BlackBerry® Certified Support Specialist

  14. #269
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    Hey amischke, can you take a look at post #250 on this thread and see if this is something known or fixable? I posted feedback on this through vlingo about 8 hours ago, I know you all are probably flooded right now, but I'm reluctant to play with this much until I know more about that error.
    Twitter? My Apps List

    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

  15. #270
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    Quote Originally Posted by JayMax3 View Post
    does it still work without the BIS?
    No, this application requires a DATA PLAN....
    BlackBerry® Certified Support Specialist
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