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Update 4:47PM ET: This just in... (Also see: Reuters update ) Update 5:08PM ET: Several ... Smartphone News forum

  1. #1
    hayden's Avatar
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    BlackBerry Service Outage - Check status here

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    Update 4:47PM ET: This just in... (Also see: Reuters update)
    Update 5:08PM ET: Several PinStackers reporting restored service. No confirmation if the issues are still ongoing or resolved (more shortly).

    % of Subscribers Affected: 50.00 (estimated)

    Details: Affecting all carriers, intermittently. Services affected are: Email, browser, PIN messages, provisioning, BES servers may not be able to connect to RIM infrastructure.

    Downtime: ongoing? (to be confirmed shortly)

    Cause: to be determined

    Original post:
    We've had reports of BIS issues from our various contacts. I haven't been able to access mobile.blackberry.com, wap.pinstack.com or anything via BB browser recently. Anyone else experiencing issues?

    We also received the following report:
    Verizon is stating that RIM is having network infrastructure problems right now. We're not sure if all carriers are affected. I had a BES end user who can't get service books, nor browse.
    Blackberry Outage

    A component of the network infrastructure is experiencing a service
    interruption.

    Service Affected: BlackBerry All service for some *The Americas Network
    (MULT) subscribers in the following locations: The Americas,

    Summary: BlackBerry Network Infrastructure

    Impact: BlackBerry subscribers may be unable to send or receive messages.
    Subscribers may also be unable to register their device, roam in another
    location, or use other services such as Internet browsing.

    BlackBerry Internet Service subscribers may be unable to use the
    BlackBerry Internet Service web site or perform activities such as
    creating new accounts, accessing their Internet mailbox, integrating
    third-party email accounts, or viewing email attachments.

    Devices may not receive new service books. BlackBerry Connect and
    BlackBerry-enabled devices that require a new PIN may be unable to receive
    the PIN.

    BlackBerry Enterprise Servers may be unable to connect to the BlackBerry
    Infrastructure.

    Wireless service providers and device resellers may be unable to use
    BlackBerry administration web sites or perform activities such as creating
    subscriber accounts or provisioning services for subscribers. [xxxxx]

    Ticket Number: xxxxxxxxx

    Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
    Downtime Duration: Ongoing
    % of Subscribers Affected: 50.00 (estimated)

    Cause: To Be Determined

    EST = GMT - 5 hours
    EDT = GMT - 4 hours
    AEST = GMT + 10 hours
    More shortly...

  2. #2
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    Re: BlackBerry Internet Service problems?

    We are not getting email either from our BES. I heard rumors of a RIM outage. Can anyone confirm?

  3. #3
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    Re: BlackBerry Internet Service problems?

    Reuters is reporting a Critical RIM Outage:
    http://ca.reuters.com/article/techno...14968920080211

  4. #4
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    Re: BlackBerry Internet Service - Outage confirmed

    Uh OH.

    < GULP
    BlackBerry® Certified Support Specialist

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    Re: BlackBerry Internet Service - Outage confirmed

    Blackberry Outage

    A component of the network infrastructure is experiencing a service
    interruption.

    Service Affected: BlackBerry All service for some *The Americas Network
    (MULT) subscribers in the following locations: The Americas,

    Summary: BlackBerry Network Infrastructure

    Impact: BlackBerry subscribers may be unable to send or receive messages.
    Subscribers may also be unable to register their device, roam in another
    location, or use other services such as Internet browsing.

    BlackBerry Internet Service subscribers may be unable to use the
    BlackBerry Internet Service web site or perform activities such as
    creating new accounts, accessing their Internet mailbox, integrating
    third-party email accounts, or viewing email attachments.

    Devices may not receive new service books. BlackBerry Connect and
    BlackBerry-enabled devices that require a new PIN may be unable to receive
    the PIN.

    BlackBerry Enterprise Servers may be unable to connect to the BlackBerry
    Infrastructure.

    Wireless service providers and device resellers may be unable to use
    BlackBerry administration web sites or perform activities such as creating
    subscriber accounts or provisioning services for subscribers. [0491]

    Ticket Number: BB90352

    Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
    Downtime Duration: Ongoing
    % of Subscribers Affected: 50.00 (estimated)

    Cause: To Be Determined

    EST = GMT - 5 hours
    EDT = GMT - 4 hours
    AEST = GMT + 10 hours

  6. #6
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    Re: BlackBerry Internet Service - Outage confirmed

    Mine is not pulling up either but I only have 2 bars here at work so it is normally slow. I will check again in a few mins when I leave! Thanks for the update!
    Support our Troops!!

    Mom to Ashlee

  7. #7
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    Re: BlackBerry Internet Service - Outage confirmed

    ~via BB (wap.pinstack.com)~ I'm with T-Mobile and haven't noticed any difficulity...*fingers crossed*

  8. #8
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    Re: BlackBerry Internet Service - Outage confirmed

    I'm not seeing any issues with T-Mobile in FL. Been getting emails and texts all day. Also just loaded a web page.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
    My Blog , My Flickr

  9. #9
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    Re: BlackBerry Internet Service - Outage confirmed

    Quote Originally Posted by BLUEHEFNER View Post
    ~via BB (wap.pinstack.com)~ I'm with T-Mobile and haven't noticed any difficulity...*fingers crossed*
    Ditto.

  10. #10
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    Re: BlackBerry Internet Service - Outage confirmed

    Well, I can't get the browser to open but the BB Messenger works. I just got a message from a friend via the Messenger.

    Take that back, browser is working now.
    Last edited by TNgal22; 02-11-2008 at 06:10 PM. Reason: update on service
    Support our Troops!!

    Mom to Ashlee

  11. #11
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    Re: BlackBerry Internet Service - Outage confirmed

    see update in OP. I've also had no issues with email. Only intermittent BB browser service.

  12. #12
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    Re: BlackBerry Internet Service - Outage confirmed

    I have TMO, I am experiencing email delays, my BBM is useless right now, can't register my device through HRT.

    :cry:

    aaaaaaaaaaaahhhhhhhhhhhh
    BlackBerry® Certified Support Specialist

  13. #13
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    Re: BlackBerry Internet Service - Outage confirmed


  14. #14
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    Re: BlackBerry Internet Service - Outage confirmed

    I can confirm that Chicago Illinois Blackberry Users are all affected. We have users on TMO, SPRINT, AT&T & VZW. BES And BIS...

  15. #15
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    Re: BlackBerry Internet Service - Outage confirmed

    apparently Florida is working fine - just traded messages on BBM with a friend locally who uses At&t, no issues for her at all.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
    My Blog , My Flickr

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