AlarmPoint Systems, provider of the leading Alert Management platform, today announced Mobile Infrastructure Management solutions spanning IT service delivery and service support products from BMC Software, HP Software and IBM. The ability to receive actionable information and gain immediate access to core infrastructure management systems reduces non-value-added activities, eliminates manual tasks and shortens the time necessary to support critical applications. “Effective mobile solutions start with an organization’s ability to manage alerts, deliver actionable information and provide mobile application access across each discipline within an IT organization,” said Troy McAlpin, CEO, AlarmPoint Systems. “One telecommunications customer delivered a 75% reduction in call center staffing by automating field force access to critical systems through mobile infrastructure management, a savings of over $3 million per year.”

Alert Management, coupled with mobility solutions, is now available for products such as BMC Remedy, HP Service Manager, HP Operations Manager, IBM Tivoli Netcool and others, enabling two-way communication between the mobile workforce and the IT application, resolving issues immediately. With AlarmPoint Mobile Gateway, users can access, create, approve and modify important event information, as well as browse system health and status. This information can be displayed in real-time, on any Smartphone including BlackBerry, iPhone, Android and Treo.

With over 40% of IT staff now mobile, the ability to effectively and efficiently utilize these valuable resources and enable real-time decision making is a key component of effective Alert Management. By expanding mobile infrastructure management across multiple applications and processes, enterprises are able to accelerate decision making, improve operational effectiveness and increase visibility.