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Originally Posted by BenMarvin This happened with my 8700. I had dropped it a couple ... BlackBerry Pearl forum

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    Re: worried about my phone! anyone know whats wrong?

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    Quote Originally Posted by BenMarvin
    This happened with my 8700. I had dropped it a couple times, but it seemed fine. But the white screen issue started. It only gets worse, more and more frequent. OS upgrades didn't work, battery pulls just fixed it for a minute or two. I had to get a replacement unit. If you have a warranty, take advantage of it.

    It look to be more than a rare problem and crosses several different models, 8100, 8700 and 7100. I hope RIM is working on this issue. Haven't had any issues with the Curve or heard of any with the 8800 yet.

    dang that sounds bad. but warrenty is a problem here. i dont have the warrenty, its in my friends name i beleieve. But im going to call ATT and let them go through my stuff and then just tell them it still isnt working so that BB can go ahead and assist me free of charge. the BB rep said that to replace and get it fixed or sometihng costs like 40 bucks.

    !!! i guess i will try and update the OS and see what happens... but i cant get this thing to turn on now!

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    Re: worried about my phone! anyone know whats wrong?

    You can always add insurance on the phone then make a claim. Usually all they do is just do a test phone call to you. And from what you described that wouldnt be a problem. Also, it's not a cosmetic thing like a cracked screen or something.

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    Re: worried about my phone! anyone know whats wrong?

    wow, yah it just gets worst. NOw it doesnt even show a white screen. all im getting is sound. it seems as if its still off but i can still scroll aound and use voice activation, no lights come on or anything! WOOOO buddy.


    im calling cingular and im going to get them to get me something new.. in fact i think im just going to call Blackberry again.


    EDIT:

    So i pulled the SIM card out, the Battery out, the SD disk out... blew on it, sprinkled pixie dust on it, eveything! it finally started up, i was able to backup my system, and then i was in the process of downloaded OS 4.2.1.145 to my desktop to try and upload my OS so that i could tell blackberry i already contacted ATT to update the OS, and now the phone is back to its evil ways.
    Last edited by bonelafide; 07-19-2007 at 10:55 PM.

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    Re: worried about my phone! anyone know whats wrong?

    again why dont you just ask your friend to call for you and have att send him the replacment and you just give him your current one to send back

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    Re: worried about my phone! anyone know whats wrong?

    i did. He had two pearls. one that he had lost or forgot he had, so he went ahead and bought another one..

    and he got that one replaced a few days ago. and he said that the warrenty is on his other phone or something like that...

    I really dont know what to do! i dont wanna buy another one.

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    Re: worried about my phone! anyone know whats wrong?

    well if he bought a new pearl he should have warranty on yours and warranty on the other one he bought so it shouldn't be a big deal to call for you

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    Re: worried about my phone! anyone know whats wrong?

    hmm i dont know, ima keep pressuring him to try and help me out.

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    Re: worried about my phone! anyone know whats wrong?

    why wont he help you out i thought he was a friend?

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    Re: worried about my phone! anyone know whats wrong?

    lol, yah. but he said he's pretty busy. hes over here trying to get the iphone so he sellin a all his electronics and xboxes and i dont know... :|

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    Re: worried about my phone! anyone know whats wrong?

    Sorry,but att has already noted your file as impact damage, and warranties don't cover that. As soon as you said dropped, they highlited that on the screen. ~via BB (wap.pinstack.com)~

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    Re: worried about my phone! anyone know whats wrong?

    dang. well what about BB though. they say i could get an exchange if it was physical damage? thats weird though, how do you get a physical damage w/o dropping the phone?!? i dont know im going to just see and i think my phones working good.. it hasnt done anything yet. its been a few hours.

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    Re: worried about my phone! anyone know whats wrong?

    Did you get this resolved? I have the same problem.

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    Re: worried about my phone! anyone know whats wrong?

    oh yes, i did. MY friend called them and got them to send me a new one. That was the only option. Updating, wiping, and battery pulling, none of that fixed it.

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    Re: worried about my phone! anyone know whats wrong?

    ~via BB (wap.pinstack.com)~

    Well two things...

    1. At&t does not offer insurance on the pearl so that's not going to happen.

    2. Waranties are for manufacturing defects, not user ones. Why should they warranty a phone that you dropped?

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    Re: worried about my phone! anyone know whats wrong?

    Quote Originally Posted by psi chick
    ~via BB (wap.pinstack.com)~

    Well two things...

    1. At&t does not offer insurance on the pearl so that's not going to happen.

    2. Waranties are for manufacturing defects, not user ones. Why should they warranty a phone that you dropped?
    hey i got it fixed. BB sent me a new one. so the problem has been solved.

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