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I just recieved my new Pearl in the mail. I put the battery in, and ... BlackBerry Pearl forum

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    hollowman8904's Avatar
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    White Screen?

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    I just recieved my new Pearl in the mail. I put the battery in, and it turned its self on and just showed a blank white screen. So i turned it off and just let it charge for a while. The light at the top is a solid green now, so I figure it is completely charged. I try to turn it back on, and still just a blank white screen. This isn't a DOA, is it?

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    Re: White Screen?

    Im really not sure , but does your phone require a SIM Card?

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    Re: White Screen?

    Sounds like you have the infamous "white screen of death". Did you purchase from RIM or your carrier? I would give them a call right away and get a replacement.

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    Re: White Screen?

    Yes it requires a SIM card. I bought it online from cingular

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    Re: White Screen?

    ~via BB (wap.pinstack.com)~ yea its a dead pearl.

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    Re: White Screen?

    Oh that sucks. White screen of death right out of the box?


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    Re: White Screen?

    Yeah. Just tried to turn it on for the first time. I just tried to re-install the OS, but im not sure if it worked. The desktop manager said success, but im not sure if i did the right thing. Can anybody point me to a good how-to on this?

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    Re: White Screen?

    well hope all goes well, let us now what happens!

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    Re: White Screen?

    nope nothing. it says update success, but the screen is still just white

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    Re: White Screen?

    Send it back...

    This happened to me twice before I got a good working one. I tried everything before finally getting a replacement. You cant do anything to fix it.

    Good Luck!!

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    Re: White Screen?

    Quote Originally Posted by hollowman8904
    I just recieved my new Pearl in the mail. I put the battery in, and it turned its self on and just showed a blank white screen. So i turned it off and just let it charge for a while. The light at the top is a solid green now, so I figure it is completely charged. I try to turn it back on, and still just a blank white screen. This isn't a DOA, is it?
    check the box the BB came in was it made in Mexico or Hungary? Im seeing both now and there is an interesting pattern, lots of DOA, but linked to one manufacturing plant, just wondering if yours fit the pattern?

    call your carrier and have them send a replacement, should have no worries

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    Re: White Screen?

    if its the same thing that happened to mine. theres nothing you can do but call your carrier and have them send you a replacement. i only had my pearl for about 2 months before i got this stupid white screen. tried many different things to fix it but nothing works so don't waste your time. call and get it replaced.

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    Re: White Screen?

    OHHHH NOOO i fell ur pain i got my first pearl 7 mounts ago i bought it at the tmo store and i got the same white screen i went back same day they replaced it on the spot hope u get a replacement
    Keep Ya Head Up

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    Re: White Screen?

    ~via BB (wap.pinstack.com)~the little white screen that doesn't go away has something to do with the way it was shipped. Because it broke the screen circuit and that's why it just blank, at least that's what I've been explained by rim. The package wasn't handled very well, whether it was dropped thrown whatever the case may be, but just call and get a replacement, cuz your screwed

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