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Heeelp! I am confused. I received my Pearl yesterday and upgraded the OS to 4.2.0.67 ... BlackBerry Pearl forum

  1. #1
    mik's Avatar
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    Where is Email 'Reconcile Now'?

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    Heeelp!

    I am confused.

    I received my Pearl yesterday and upgraded the OS to 4.2.0.67

    Perhaps it does not exist on the Pearl but where is the 'Reconcile Now' command that was in the email menu of my previous 8700G

    Also, when I go to email 'Options' and select 'Email Reconciliation', the screen is completely blank.... this can't be right?

    Heeeeelp!!!!!!!

    Mik

  2. #2
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    Re: Where is Email 'Reconcile Now'?

    hopefully this is the same every where, but while in your messages application, click menu and scroll almost all the way down and it says "reconcile now"
    (between close and switch apps)

  3. #3
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    Re: Where is Email 'Reconcile Now'?

    mik, it will really help us help you if you take the time to fill in your PinStack Profile with the information concerning your device. Model, OS and Platform (Found on Options/About), BES Status, Location, and Carrier. Depending on the question, each of these may have an impact on how we respond.

    I'm pretty sure cherri is correct, even on the Pearl.

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    Re: Where is Email 'Reconcile Now'?

    ~via BB (wap.pinstack.com)~

    My guess (without the info which RC pointed out) is that you have NOT re-registered your BlackBerry and PIN with either your BIS or BES account.

    Without registration, there are no service books, and without service books, many menus will appear quite bare because they will only be populated AFTER a registration.

    BES, you've got to do an Enterprise Activation.

    BIS, log in and register the PIN with your account, and then send the service books.

  5. #5
    mik's Avatar
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    Re: Where is Email 'Reconcile Now'?

    Hi Cherrichiodo

    As in my original post, regretfully it is not there.... Also my 'Options', 'Email Reconciliation' screen is completely blank.

    Regards

    Mik

    Quote Originally Posted by cherrichiodo
    hopefully this is the same every where, but while in your messages application, click menu and scroll almost all the way down and it says "reconcile now"
    (between close and switch apps)

  6. #6
    mik's Avatar
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    Re: Where is Email 'Reconcile Now'?

    Hi Rcbjr - I have added the data to my profile

    Thanks

    Mik

    Quote Originally Posted by Rcbjr
    mik, it will really help us help you if you take the time to fill in your PinStack Profile with the information concerning your device. Model, OS and Platform (Found on Options/About), BES Status, Location, and Carrier. Depending on the question, each of these may have an impact on how we respond.

    I'm pretty sure cherri is correct, even on the Pearl.

    Rcbjr.

  7. #7
    mik's Avatar
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    Re: Where is Email 'Reconcile Now'?

    Hi Lewis

    >>> My guess (without the info which RC pointed out) is that you have NOT re-registered your BlackBerry and PIN with either your BIS or BES account.

    I have reregistered now just to make sure - and also done a 'battery reboot' - still the same <sigh>

    >>> Without registration, there are no service books, and without service books, many menus will appear quite bare because they will only be populated AFTER a registration.

    All my other menus appear to be there - all my apps including have been fine.

    Heeeelp....

    Mik

  8. #8
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    Re: Where is Email 'Reconcile Now'?

    Well, mic, Guess what, I have the same problem. I just activated my new Pearl and have nothing on the Email Reconciliation Page either. I can send and receive messages, emails but I just can't reconcile. I did notice that when I used the Switch Device wizard, there was an option concerning Wireless Reconciliation, but I thought that was for BES, like the Enterprise Option when installing the Desktop manager, so I used the other method. Now I can't find how to set it up.

    Thanks anyone for your help
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    Re: Where is Email 'Reconcile Now'?

    Very odd, I just switched mine today, no wkep in mind I use both BES and BIS, and I do indeed have the option.

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    Re: Where is Email 'Reconcile Now'?

    I'm afraid I'm going to have to try a few things. One other thing, I'm still using BIS 1.8. I will not transition until full folder capability is included in 2.x or later.

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  11. #11
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    Re: Where is Email 'Reconcile Now'?

    Phew! - At least it is not just me.....

    Did you get the problem after upgrading to a later OS? Or was it always there?

    Mik

    Quote Originally Posted by Rcbjr
    Well, mic, Guess what, I have the same problem. I just activated my new Pearl and have nothing on the Email Reconciliation Page either. I can send and receive messages, emails but I just can't reconcile. I did notice that when I used the Switch Device wizard, there was an option concerning Wireless Reconciliation, but I thought that was for BES, like the Enterprise Option when installing the Desktop manager, so I used the other method. Now I can't find how to set it up.

    Thanks anyone for your help
    Rcbjr.

  12. #12
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    Re: Where is Email 'Reconcile Now'?

    I just got my Pearl yesterday, And Cingular hasn't posted their OS to the download site yet. I haven't tried to install an earlier version yet.

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