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I'd like to start off by saying that my Pearl was bought brand-new in December ... BlackBerry Pearl forum

  1. #1
    LizzieLiz's Avatar
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    What's wrong with my Pearl?!

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    I'd like to start off by saying that my Pearl was bought brand-new in December of last year, and I treat it very nicely (I'm super careful with it and I keep it in a Seidio skin at all times)... So anyways, I think I read on here that the seal on some Pearls is not the greatest, and when I noticed that mine had some dust/dirt in the screen I was not too happy but just thought oh well :S But the other day I noticed that my trackball looked a little funny when it lit. Upon closer inspection I noticed that the white thing that goes between the trackball and the metal edge is all jagged/dented! This makes the trackball look uneven AND I can see my LED shining through a little crack between the metal and plastic thingy... Does anyone have any suggestions or ideas? Is my Pearl defective???
    Please, help my baby!

  2. #2
    GotPearl?'s Avatar
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    Re: What's wrong with my Pearl?!

    Lol I bet if you took it apart(only like 3 parts) you should be able the bend the white thing back?

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    Re: What's wrong with my Pearl?!

    what is this white thing you 2 are talking about?

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    Re: What's wrong with my Pearl?!

    Quote Originally Posted by GotPearl?
    Lol I bet if you took it apart(only like 3 parts) you should be able the bend the white thing back?
    I'm too chicken to mess with my pearl... is this easy to do? Even for a noob???
    Thanks!

  5. #5
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    Re: What's wrong with my Pearl?!

    Quote Originally Posted by reddog187
    what is this white thing you 2 are talking about?
    The little white plastic ring that goes between the trackball and the chrome ring.

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    Re: What's wrong with my Pearl?!

    oh the part that holds the "pearl" in?

    Did you drop your pearl?

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    SonikAMD's Avatar
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    Re: What's wrong with my Pearl?!

    does you pearl have a little spring to it? Mine has about 1/32" of bounce before clicking. when I lightly press in I can see the LEDs but not once I let go.

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    Re: What's wrong with my Pearl?!

    Quote Originally Posted by reddog187
    oh the part that holds the "pearl" in?

    Did you drop your pearl?
    Yes, that little thingamajiggy! That's the thing... I haven't dropped it or anything, plus the dent that's letting the LED peek through is like on the underside/bottom part of the ring! So that's why I was wondering if maybe the ring was defective or something???

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    Re: What's wrong with my Pearl?!

    can you take a pic and post it up?

  10. #10
    GotPearl?'s Avatar
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    Re: What's wrong with my Pearl?!

    Quote Originally Posted by StevenInSTL
    I bet its a Refurb...
    Probably.

  11. #11
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    Re: What's wrong with my Pearl?!

    I don't know if this is much help - my camera's not the greatest! But the dots in the lower right hand corner of the trackball are where the LED is coming though... the edge along the trackball itself is all jaggedy-looking, not smooth but it doesn't look like the camera picked that up!

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    Re: What's wrong with my Pearl?!

    ~via BB (wap.pinstack.com)~
    I think I had something similar in my first pearl. But that aint why I exchanged it. I think its not a defect but just some little thing.

  13. #13
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    Re: What's wrong with my Pearl?!

    So what do you guys think... Should I try taking the Pearl out and seeing if I can somehow smooth the retainer out (even though I'd be really skittish about doing this!) or is this enough for an exchange??? I'm with Rogers BTW and no extended warranty.
    Thanks for your help btw!

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    Re: What's wrong with my Pearl?!

    is that it in the bottom right? sorry little blurry

  15. #15
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    Re: What's wrong with my Pearl?!

    Quote Originally Posted by reddog187
    is that it in the bottom right? sorry little blurry
    Yeah, the two white-ish dots!

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