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I need help pleeeeaaaaasssseeee!!!!!!! This is the first time this has happened and I need ... BlackBerry Pearl forum

  1. #1
    laraiza's Avatar
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    What the heck is wrong!

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    I need help pleeeeaaaaasssseeee!!!!!!! This is the first time this has happened and I need to know if this is a sign of more crap to come. I woke up this morning and my pearl had "crapped" out, sometime during the night it turned off. This morning I tried to turn it on and it would not turn on, I plugged the charger in to see if the battery was dead and i wanted to see if the charging light would come on, but it didn't. I pulled the battery and reinserted it but still nothing. After about 3 min the red light came on then the phone rebooted and guess what the battery level was more than 3/4 full. So what the hell is going on somebody give me some sort of answer to ease my mind. Should I take it back to sprint or just give it another chance?

  2. #2
    cornelious0_0's Avatar
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    I'd back it up and get it swapped out ASAP, not worth messing around with something like that.

    ~via BB (wap.pinstack.com)~

  3. #3
    laraiza's Avatar
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    Thanks for the input I'll contact sprint.

  4. #4
    j llama's Avatar
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    Any updates? Are they sending you a new (refurbished) device?
    BlackBerry® Certified Support Specialist

  5. #5
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    How long had it been since you did a soft reset or power off the phone, one tip to keep the phone operating at top performance is to enable the auto on/off feature. Example: have it turn off at 5am and back on at 501am. you can also download a app called soft reset from getjar.com that allows you to reset the phone without having to pull the battery...

  6. #6
    laraiza's Avatar
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    I turn the phone off once a day for about a minute.

  7. #7
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    There is always the chance that you could have just got a defective device, if still under your warranty I would do a backup using desktop manager and then have sprint change it out for a new one, then restore your information after you get the new one home.. Also if the battery gets low during the night it will power off, be sure under manage connections icon that you turn off bluetooth when not in use. I understand that you tried to charge it before it came back on remember that the battery charges much quicker with powered off, so depending on how long you charged it, the battery could have built back up to 3/4... Also if the battery goes completely dead and you plug it up, it takes a few minutes to build up before you can turn it on, lastly my 8130 never has a charging light that comes on, the only thing is a plug appears near the battery meter.
    Hopes this helps..

  8. #8
    cornelious0_0's Avatar
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    Hopefully all goes well, I can only imagine how I'd feel if my crackberry went down.

    ~via BB (wap.pinstack.com)~

  9. #9
    cubanjinx's Avatar
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    Wat sux about that is in most cases with sprint even if you have a brand new device and need to get it replaced they will send you a referb phone ~via BB (wap.pinstack.com)~

  10. #10
    jason2nails's Avatar
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    That is true, I hate when companies do that, if its under warranty I want a brand new phone!!

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