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So, I have a weird issue my RIM rep has never seen. I get an ... BlackBerry Pearl forum

  1. #1
    rkjunior's Avatar
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    weird sprint pearl issues

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    So, I have a weird issue my RIM rep has never seen.

    I get an incoming call and I go to answer it. Instead of picking the call up as normal, the call gets picked up in speakerphone and it HANGS at the INCOMING screen. I can talk normally to whomever calls me, albiet in speakerphone, but I can't hang up or anything. Once the call is ended (or if I actually continue the call in speakerphone) after a few minutes the unit hard resets itself.

    Any ideas?

    Also, I've been running into the issue where I've been plugging my phone in at night to charge and when I wake up it's totally off (but with a green light showing it's charged). None of my alarms go off or anything - it's like the device was shut off entirely.

    Anyone seen this?

  2. #2
    GaryF's Avatar
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    I would suggest you update your device operating system if possible. Links to download sites are in my blog (see below). If this does not corect these issues you may have a hardware problem and need to replace the device.

    Keep us updated!
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    rkjunior's Avatar
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    i'm running the newest. 4.3.0.71. my curve came in today, anyways, but i haven't had any of my customers complain about this so i posted to get the general public's thoughts (RIM was asking me if I knew anyone else with the issues).

  4. #4
    GaryF's Avatar
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    Understood....

    If you want to try an upgrade to see if it helps newest 8130 is .97. You can use any of these if you delete the vendor file.

    8130 - 4.3.0.97
    BlackBerry® Certified Support Specialist
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  5. #5
    rkjunior's Avatar
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    how do i delete the vendor file? also, could this also be used as a work around for MMS since the sprint units don't have it enabled (even though the network supports it)
    I work for one of the "big three"

  6. #6
    CostantinoA's Avatar
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    Do you have a link for Sprint?
    Antonio M. Costantino
    Sprint BlackBerry Pearl 8130
    BlackBerry PIN: 31B71F57
    Sprint User Since 12-1998
    Talk Share Plan 700
    Blackberry Personal Pack, Roadside Rescue, Total Equipment Protection

  7. #7
    rkjunior's Avatar
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    newest version for sprint is 4.3.0.71
    I work for one of the "big three"

  8. #8
    GaryF's Avatar
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    jkj,

    Once you download and install the operatings sytem on your desktop, you will find a vendor.xml file in this folder:

    C:\Program Files\Common Files\Research In Motion\AppLoader

    Once that is done desktop manager will see the upgrade for your device and prompt you. Sorry, it wont change your MMS issue....
    BlackBerry® Certified Support Specialist
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