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Hi All My Pearl has suddenly developed a problem.I can only hear incoming/outcoming calls if ... BlackBerry Pearl forum

  1. #1
    jack's Avatar
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    volume problem help please

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    Hi All

    My Pearl has suddenly developed a problem.I can only hear incoming/outcoming calls if I switch to speakerphone.I can hear a very very faint sound which is the call , just as if I'd turned the volume almost off and then some...but, I haven't.It's not muted and the volume is on full.

    Any ideas guys?

  2. #2
    cherrichiodo's Avatar
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    Re: volume problem help please

    jack - have you done a soft reset/battery pull to see if that will fix it?

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    Re: volume problem help please

    check for moisture. This is a common cause of volume issues.

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    jack's Avatar
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    Re: volume problem help please

    Hi Cherri,

    Well I pulled the battery for a few minutes , didn't help.How do I do a soft reset?

  5. #5
    jack's Avatar
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    Re: volume problem help please

    ...why does the speakerfone work but not internal volume?

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    Re: volume problem help please

    same thing...soft reset/battery pull

    what OS are you running on your device?
    options/about
    third line down

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    Re: volume problem help please

    Have you tried looking at your ringer options? I will suppose your profile is normal? It can be set at mute, perhaps it accidently set itself there? Mine did some funny things like that the first week I had it. I'd go in there and see what the settings are first.

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    Re: volume problem help please

    ya, maybe ^^ but the OP is having problems with hearing people ON the call, not the actual call coming in

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    Re: volume problem help please

    My bad, I thought we were talking about hearing the ring coming in...

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    Re: volume problem help please

    Quote Originally Posted by jack
    ...why does the speakerfone work but not internal volume?
    sounds a lot like moisture. Has it been exposed at all to water, sweat or condensation due to hot then cold environment?

  11. #11
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    Re: volume problem help please

    Usually that's an issue with the device itself, look into your warranty options.
    at&t Retail Sales Consultant Whitehall, PA. Data SME.

  12. #12
    jack's Avatar
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    Re: volume problem help please

    ...the problem is I can hear very very faintly , so it's def not muted? for instance the speaking clock , I can just make out the pips yet when I press the loudspeaker button the volume is loud and clear?

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    Re: volume problem help please

    jack - go here
    press green call button to pull up call log
    then menu/options/general options

    set default call volume to 100%...see if that works

  14. #14
    jack's Avatar
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    Re: volume problem help please

    ...already at 100% ...sigh

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    Re: volume problem help please

    i would update the OS. if that doesn't work, then yes ^^ try warranty dept and let them know your device is defective

    http://blackberryforums.pinstack.com...rade_your.html

    you can dowload the newest available device firmware here
    https://www.blackberry.com/Downloads...C068A355BBA31A

    ::edit:: and you can check for water damage inside the battery compartment. little sticker on the battery or inside the compartment

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