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Using Pearl with Cingular service. I am trying to change the annoying factory default "chime" ... BlackBerry Pearl forum

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    ExBlueDoc's Avatar
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    Voicemail Notification Problem

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    Using Pearl with Cingular service.

    I am trying to change the annoying factory default "chime" when I have a voicemail to another pre-loaded sound.
    I changed the message notification setting under the "Normal" profile, but it still defaults to that factory sound. What am I doing wrong?

    On a similar note, when I created a custom profile, my contacts that had custom ringtones now no longer used them?!?! I have to delete the contact, and re-enter it. Is this a bug or am I missing something very basic?

    thanks,
    pulling my hair out

  2. #2
    hayden's Avatar
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    Re: Voicemail Notification Problem

    Make sure you set "normal" to your "active" profile.

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    Re: Voicemail Notification Problem

    Welcome to pinstack. Also when changing your voicemail tune on most BB's, cant speak for the pearl, you change the sms tune because its the same.

    Let us know if you have any other questions.

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    Re: Voicemail Notification Problem

    cp6169 you rock! problem 1 fixed.
    i find the "profile" algorithm confusing, what would be the utility in creating a custom profile, but not be able to set custom ringtones within that profile?

    ps-- totally blown away by the wealth of knowledge in this site. very inspiring (might make a programmer out of me yet)...

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    Re: Voicemail Notification Problem

    Welcome to the Stacks ExBlueDoc. Let us know if there is anything else we can help with.

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    Re: Voicemail Notification Problem

    still no joy. reset the profile to normal, and no matter what i put the custom ring to, i get that cingular song... it makes my ears bleed.
    ???

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    Re: Voicemail Notification Problem

    Has this been a problem the whole time that you've owned your Pearl?

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    Re: Voicemail Notification Problem

    yes and no. it worked initially with a custom ringtone, in the "normal" profile. then i made a custom profile, and could not get my wifes number (or my home number) to ring the selected custom ring.

    so i deleted the custom profile, and selected "normal" again. now, no matter what i try, i cannot get the custom ringtone to work with this particular number (although it does work for another number).

    1) why does this happen?
    2) what's the point of the custom profile? it's counterintuitive that if i make a custom one, i cannot select custom rings...

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    Re: Voicemail Notification Problem

    still looking for help.
    thx!

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    Re: Voicemail Notification Problem

    ExBlueDoc, try deleting the new profile, doing a battery pull reset, then setting up the new profile again, followed by another battery pull reset.

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    Re: Voicemail Notification Problem

    ~via BB (wap.pinstack.com)~ I still do not understand why everyone hates auto dim.

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    Re: Voicemail Notification Problem

    When I change individual custom ringtones for my chosen profile (phone only, so nothing sounds for messages, just led) I have to pull the battery after making changes for it to take.
    BB Pearl, Seidio rubberized case.

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    Re: Voicemail Notification Problem

    the battery reset is good advice; now i'm sure this is a bug, because if i create a profile, the selected custom rings won't work for a contact (EVEN IF selected).

    here's what i did that worked:
    1) entered the contact info -> edit -> scroll down to the custom ring
    ->menu, select "delete field" -> save -> exit to home... re-enter the contact and re-add the custom ring. then it worked fine.

    here's a related question: on the profile screen, under "advanced," what is the meaning of the check boxes "use active profile except for" ? i'm unclear on what checking/unchecking does.

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    Re: Voicemail Notification Problem

    I cannot figure out how to set a custom notification for voicemail. I've been able to set a custom ringtone and contact ringtone but can't figure this out. Can someone help a new guy??

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    Re: Voicemail Notification Problem

    richcee - the voicemail and sms alert tones are one in the same...

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