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The guy from ATT with was helping me with my phone he said that since ... BlackBerry Pearl forum

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    mac14x's Avatar
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    Updating OS effects warranty?

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    The guy from ATT with was helping me with my phone he said that since i updated my OS from .96 (ATT) to .108 it may effect my warranty. Anyone knows if thats true?

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    reddog187's Avatar
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    Re: Updating OS effects warranty?

    It could, if it's not the OS that AT&T provides for your Device then they could technically say that you voided their warranty.

    You can always downgrade the OS back to the one the provide if you need to send it in.

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    Re: Updating OS effects warranty?

    Well I'm not going to sent it in yet, I'm going to go to the store and find out whats wrong with my phone. Is there a possibility that i could exchange the phone right there? And can you give me a link on how to downgrade the OS, i would rly appreciate that

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    Re: Updating OS effects warranty?

    See the Official Latest OS threads updated regularly for All Devices.
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    Re: Updating OS effects warranty?

    That is not true. That is just one of the things you need to do to have you bb replaced.

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    Re: Updating OS effects warranty?

    Well do i have to rly sent it in or i can just go to ATT store and do an exchange. If i have to sent it, how long does it take to get a new bb?

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    Re: Updating OS effects warranty?

    If you are within your 30 day return, just take it to an ATT store and exchange it. I have updated my OS before and gotten an exchange, no questions were asked and I did not mention upgrading OS. Most of the csr's at ATT don't know how to tell if an OS has been upgraded or even what OS is on a BB anyway. They have not received that kind of training.
    Like Red said however, if you do decide to OS upgrade it "Could" affect your warranty with ATT. As far as voiding your warranty with RIM that's a different story.
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    Re: Updating OS effects warranty?

    I don't know how long it takes on Att but tmo can take anywhere from 3 days to a whole week. I should be gettin my replacement by Thursday or Friday. =)
    And I'm pretty sure that you have to send it in with your carriers latest os and can't do it on a store.. Have to send it in..~via BB (wap.pinstack.com)~

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    Re: Updating OS effects warranty?

    You haven't really explained what's going on with your device. Maybe we can help you here.
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    Re: Updating OS effects warranty?

    http://blackberryforums.pinstack.com..._my_pearl.html

    I don't feel like rewriting the whole thing

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    Re: Updating OS effects warranty?

    Ok gotcha. So if this is within your 30 day return, just take it back. Talk to Harry3334 one of our device experts and see what your options are. He's with ATT.
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    Re: Updating OS effects warranty?

    I already have the phone for about two months, so ya but i think they asked about warranty for the phone...And my dad was like ya lets take it coz the phone is delicate or something like that. I'm going to ATT store tomorrow so i will see. I hope its just the battery...

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    Re: Updating OS effects warranty?

    If its after the 30 days, yeah they may have you send it in. But it wouldn't hurt to go down. They may give you a refurbished one, so be sure to stick to your guns and insist on a new one. If anything you always have RIM's warranty to fall back on:
    http://www.blackberry.com/legal/warranty/handheld.shtml
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    Re: Updating OS effects warranty?

    Thank you lava, You always been helpful :]

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