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I have a new 8100 on BES 4.1 running on Domino 7.1 The unread count ... BlackBerry Pearl forum

  1. #1
    Mushroom's Avatar
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    Question Unread Count

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    I have a new 8100 on BES 4.1 running on Domino 7.1

    The unread count on my BB mailbox increases when I send a message from my Notes client and does not go down even if I read the sent messages on the BB.

    I have no unread email on my Lotus mailbox and there are no unread mesages (yellow mail icon) shoing anywhere on the BB.

    Very confused. Can anyone shed any light on this behaviour?

    TIA

  2. #2
    sanfrancisco's Avatar
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    Re: Unread Count

    Quote Originally Posted by Mushroom
    I have a new 8100 on BES 4.1 running on Domino 7.1

    The unread count on my BB mailbox increases when I send a message from my Notes client and does not go down even if I read the sent messages on the BB.

    I have no unread email on my Lotus mailbox and there are no unread mesages (yellow mail icon) shoing anywhere on the BB.

    Very confused. Can anyone shed any light on this behaviour?

    TIA
    Have you saved any e-mails? If you save unread e-mails, the e-mail icon will stay displayed even if you delete all e-mail from the in-box. You have to go into any place where messages or notes are saved and mark them as read.

    Not sure if that is the problem, but that was what caused the envelope to not disappear on my 8100.

  3. #3
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    Re: Unread Count

    Try a battery pull and see if that fixes the problem. This calle da hard reboot. Just take the battery out do a ten count and put it back in. Let your device reboot and you should be good to go. If it happens again, talk to Hayden. He is the site administrator and knows about BES.

  4. #4
    Mushroom's Avatar
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    Re: Unread Count

    ~via BB (wap.pinstack.com)~
    Thanks, I have no saved emails so I will go with the hard reset and report back.

  5. #5
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    Re: Unread Count

    ~via BB (wap.pinstack.com)~
    The hard reset cleared them. Now I will see if they start to count up again on emails sent from Notes.

  6. #6
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    Re: Unread Count

    very odd. If I create new emails in Lotus Notes or reply to emails these will replicate to the BB as read items but the unread indicator will increase.

    If I use the BB to reply or create the unread count does not increase.

    Sounds like a BES reconciliation issue.

    Any ideas :-|

  7. #7
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    Re: Unread Count

    Just received an email from RIM TSupport advising me to take up the issue with O2 in UK. Sounds like a teflon answer to me. Will post.

    Anyone else having this issue?

  8. #8
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    Upgraded the Pearl to v4.2.0.64 (Platform 2.2.0.37)

    Fixes ALL unread count issues on BES and Domino with 8100.

  9. #9
    rgottsch's Avatar
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    Great stuff. I have the same problem, but it seems T-Mobile (Austria) does not have this update yet

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