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I just got my pearl and having trouble with it. When i installed the desktop ... BlackBerry Pearl forum

  1. #1
    jaxx's Avatar
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    unable to load file

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    I just got my pearl and having trouble with it. When i installed the desktop manager, all of the sudden i could not open my pictures and ringtones. It says "unable to load file." please help. thanks

  2. #2
    reddog187's Avatar
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    Re: unable to load file

    Hey Jaxx welcome to the stacks

    Check out this thread

    http://blackberryforums.pinstack.com..._mini_faq.html

    should be #7 it has the reasoning and the directions to get you back up and running.

  3. #3
    jaxx's Avatar
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    Re: unable to load file

    i downloaded the os and then when i'm about to install it to my pearl, the apploader says "The blackberry desktop software does not have blackberry device software for the device you have connected to the computer." My desktop manager is version 4.2.2.14

  4. #4
    GaryF's Avatar
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    Re: unable to load file

    jaxx...what OS did you download? Who is your carrier?

  5. #5
    heavychevy's Avatar
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    Re: unable to load file

    you did install the os to the computer 1st correct? then connect the device to the desktop manager, and so on..

  6. #6
    jaxx's Avatar
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    Re: unable to load file

    it works now.. thanks guys.

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