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I am new to the board and new to blackberries! I have read through the ... BlackBerry Pearl forum

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    lola06's Avatar
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    trouble changing message alert

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    I am new to the board and new to blackberries! I have read through the forums and found out how to change the message alerts. My phone shows that it's been changed, but it is still doing the same alert sound that it was before. Any ideas? Thanks!

  2. #2
    KalebsDad78's Avatar
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    Re: trouble changing message alert

    Welcome to the "Stacks" and the Blackberry World...

    Are you going under Options, Profiles, and selecting the active profile and then editing that profile?
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    Re: trouble changing message alert

    Yes, that is exactly what I did. When I went back to look, it is all changed according to that, but when someone texts me or leaves a voice mail it is still the same alert that it was.

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    Re: trouble changing message alert

    Try powering off the device, pulling the battery, wait about 30 seconds, put the battery back in and power back up the device and see if that fixes the problem.
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    Re: trouble changing message alert

    Nope, still no luck!

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    Justyn's Avatar
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    Re: trouble changing message alert

    ~via BB (wap.pinstack.com)~wassup Lola' welcome to the stacks! Did you edit the correct profile? Like us there a chance you edited the Loud profile but have Normal selected?

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    Re: trouble changing message alert

    That was my next suggestion as well Lola. There should be no other reason it isn't working properly unless the incorrect profile is selected.

    Let us know and if that isn't it, we'll help you troubleshoot some more.
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    Re: trouble changing message alert

    My normal profile is active and that is the one I went under to edit.

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    Re: trouble changing message alert

    And what sound are you trying to change? "SMS" is SMS, "Messages" are emails and PIN messages, "Messenger" is BB Messenger and the others are self-explanatory.

    Not to treat you like a dolt but we don't want to overlook the obvious...

    What are you trying to change that is not changing?
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    Justyn's Avatar
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    Re: trouble changing message alert

    When you go back into Edit Profile, are the alerts you changed still updated or do they go back to the defaults?

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    lola06's Avatar
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    Re: trouble changing message alert

    kalebsdad- I am trying to change the alert for when I have a text message and when I have a new voicemail message.

    justyn-when I go back in to edit profile the alerts I changed are updated, but yet the default alert is still the one sounding.

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    Justyn's Avatar
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    Re: trouble changing message alert

    Okay, this might be a dumb question but I'll ask anyways... what is the name of the alert you're trying to change?

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    Re: trouble changing message alert

    No such thing as a dumb question! I might totally be doing something wrong, probably a good possibility! I am trying to change the alert under the calendar, text, and message options. So, I hope I am in the right spot. I am trying to change the alerts for calendar entries, new text messages, and new voicemail messages.

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    Justyn's Avatar
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    Re: trouble changing message alert

    Okay, I think voicemails are going to be the same as texts... they are on my phone. So for your texts, are you changing SMS Text option?

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    Re: trouble changing message alert

    Yes, it's been changed. That is just my luck that something that should be easy is turning out to be so hard!

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