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I have gone through every post in the vanishing emails and text message thread. I ... BlackBerry Pearl forum

  1. #1
    Narcissus's Avatar
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    Tried it all and my emails are still being deleted

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    I have gone through every post in the vanishing emails and text message thread. I have deleted all extra programs, changed the settings in the media files, changed my options on email to save forever, moved all pictures and ringtones to the media card and battery pulled till my fingers are bleeding but my emails are still going bye bye on their own. I have 25832076 Bytes free when I check status. I am running 4.2.1.108. How do I fix this? I cant afford to have emails drop off on their own.

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    Re: Tried it all and my emails are still being deleted

    Yeah that sucks. That memory range is about where mine happened too. I finally followed one of the guides on this forum and got myself to about 38000000 bytes free, after all my programs and what not are installed im still sitting around 31-34 bytes free. maybe you can try to clean up the phone a bit more by deleting stuff you dont need/dont use. I saved alot of space by getting rid of the default pictures and video stuff as well as deleting all the excess language files.

    After doing that I havent had it since, also I set my email's/texts to save for 15 days as I figure anything older than that I probably wont need anymore anyways.

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    Narcissus's Avatar
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    Re: Tried it all and my emails are still being deleted

    Well I went in a gutted the phone some more. The language packs were already gone but I got rid of Telenav and a couple of games so now I am 29797912 free. It just doesn't seem right. What is the point of having 3rd party applications and all this capability if when you load the applications is causes your emails to be deleted. SOmething just doesnt seem right. Plus 30 mb free is a lot more than you should need to keep 5 or 6 emails in your box. I have run fine for over a year with tons of emails in my box. All of this started when I loaded 108 and Blinkberry. I have removed Blinkberry but I am starting to wonder about 108. Maybe it has a memory leak.

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    Re: Tried it all and my emails are still being deleted

    bump

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    Re: Tried it all and my emails are still being deleted

    How old are the emails that are being deleted?
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    Re: Tried it all and my emails are still being deleted

    Do you use any gps programs or Google maps?

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    Re: Tried it all and my emails are still being deleted

    The emails being deleted are very new in fact the phone wont keep more than 2 or 3 emails in the inbox before it starts deleting. One unusual thing is that it doesnt delete the sent mail just the incoming. I am not using any GPS but I do have Blackberry maps still loaded.

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    Re: Tried it all and my emails are still being deleted

    Wow I havn't seen such a stubborn BB, may need to do a full reload of the OS, after the App selection hit advanced and delete all currently installed Apps, let it do a back up. this will make the load take longer but if this fails, it maybe a hardware issue. Just to see do you keep the call logs and Text messages cleaned out?
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    Re: Tried it all and my emails are still being deleted

    This may be an 8130 (or OS 4.3) specific setting, and it may not even be doing a darn thing, but on my device, in the options, SMS Text, there is a setting for "Number of previous items" which I set as high as it will go (50). Is there something on 4.2 that is similar?

    (If this is completely obvious and beyond mentioning, please ignore it. I'm rather new to the Blackberry phenomenon.)
    applejosh
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    Re: Tried it all and my emails are still being deleted

    it sounds like you have a huge memory leak of some sort....i had an issue with my last curve where i would have 20 mbs of memory and then next thing i know halfay through the day a couple of emails and texts later i'd have nothing....does your phone display an hourglass for minutes at a time? is your call log deleted? if it is then first back up and reinstall the os for your device, and restore all your data. if it's still hgappening do a warranty exchange thats what I had to do with mine. hope this helps
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    Re: Tried it all and my emails are still being deleted

    I have to agree with pda.teck, "sumtin aint right"....at this point I would load 4.2.1.107 (TMO) and see if this changes anything. I am runnning .107 on my pearl and just checked and my emails go back 30 days (as it is set to keep).
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    Re: Tried it all and my emails are still being deleted

    TMO's 4.2.1.107 is supposed to fix this problem, It works fine on my old Pearl which is now my Wifes Pearl.
    Last edited by pda.teck; 12-20-2007 at 11:50 AM. Reason: Spelling
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  13. #13
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    Re: Tried it all and my emails are still being deleted

    I am thinking that going back to 107 might be the answer here. Everything worked find until shortly after I upgraded to 108.

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    4.2.1.107 works great for me. let know how it works for you

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    I've been having the same problem lately. I actually broke down and did a wipe on my phone and started over. I've downloaded the 107 numerous times, battery pulls, the whole sha-bang, and consistently would have even recent sms and emails disappear. I just did the phone wipe yesterday so I'll see how that goes.

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