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I just got the Pearl, and wanted to give it to my wife. So, I ... BlackBerry Pearl forum

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    Homeuser66's Avatar
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    The Computer Does Not Know Its Message Account Address.

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    I just got the Pearl, and wanted to give it to my wife. So, I tried to install/sync all her information to the phone and kept getting this error message:
    THE COMPUTER DOES NOT KNOW ITS MESSAGE ACCOUNT ADDRESS.
    EITHER THE MESSAGING SYSTEM IS NOT CONFIGURED PROPERLY
    OR THIS MESSAGING SYSTEM IS NOT SUPPORTED.
    It does this after I have to move the mouse around to generate some code. I have wiped out my BB, installed the newest version to desktop manager (4.2.1.8 Jan 16, 2007).

    It has worked if I just use my information, but I don't need mine, I need hers...any ideas???????

    By the way, I am a newbie to the BB society..I came over from the PALM Devices and I like this much better...my other BB is an 8700g model.....

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    Re: The Computer Does Not Know Its Message Account Address.

    welcome to the stacks, sorry I can't help, but someone should be along soon to assist you
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: The Computer Does Not Know Its Message Account Address.

    roger that!!!

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    Re: The Computer Does Not Know Its Message Account Address.

    is this bb new or second hand?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: The Computer Does Not Know Its Message Account Address.

    read this thread. it's the exact same prob.
    Props to cherri for saving the day
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: The Computer Does Not Know Its Message Account Address.

    This is a second hand BB. I have completely wiped out the phone in the options/general settings menu's...Also, I think you forgot to put the link in..cause I don't see it....lol

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    Re: The Computer Does Not Know Its Message Account Address.

    Someone in this thread said they had to delete the BIS account for the device. Maybe same issue?

    http://blackberryforums.pinstack.com..._included.html

    Then he said the issue came back but he found that it kept putting an email address in some setting on his phone or something.

    Nevermind, sounds like different issue than you are having. Just trying to search for ya.
    Last edited by b_d0za; 04-05-2007 at 11:42 PM.

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    Re: The Computer Does Not Know Its Message Account Address.

    ~via BB (wap.pinstack.com)~
    On the road right now back to my comp about 30 min sorry my comp is having issues

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    Re: The Computer Does Not Know Its Message Account Address.

    Thanks to you all for trying to help me...It is now 11:00pm Eastern Standard Time and I need to call it a night..I will be back on tomorow...Again..Thank you all!!!

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    Re: The Computer Does Not Know Its Message Account Address.

    Those messages have nothing to do with the phone their related to desktop manager's setup. I had a similar problem but a very informative bb tech guy tried to explain it to me. Something along the lines of, "you've installed the desktop software with it set up for an enterprise server". Uninstall desktop manager, Reinstall it making sure to check 'BlackBerry Internet Service' instead of 'BlackBerry Enterprise Server or BlackBerry Desktop Redirector'. Although this is clearly not the solution if you know you need it set for the latter settings. Hope this helps.
    Last edited by SonikAMD; 04-06-2007 at 12:56 AM.

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