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I have a company that sends caregivers out to different familys homes. They punch in ... BlackBerry Pearl forum

  1. #1
    schmiidty's Avatar
    schmiidty no está en línea Stack level 2
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    text help

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    I have a company that sends caregivers out to different familys homes. They punch in using a system called teletrack when they get there they use the telephone to clock in. Teletrack sends me a text messsage letting me know if they do not clock in. These messages are supposed to get sent to me after 15min of them being late. I am currently getting these messages about 1 to 12 hours later. I need this to be fixed because it is imparitive for me to know if my caregivers are showing up or not. Can you help me? I also get regular text messages on time. I know it is the phone or t-mobile and not the company teletrack because it says when teletrack sent the message to T-mobile also the other person in my office had a phone though us cellular and never had these problems. Now she has T-mobile like the rest of the office and has these problems. I have the pearl os v4.2.1.107

  2. #2
    ktorres1120's Avatar
    ktorres1120 no está en línea Stack level 4
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    Re: text help

    Have you tried a TMO Tech Rep yet?
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    TMOBILE

  3. #3
    schmiidty's Avatar
    schmiidty no está en línea Stack level 2
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    Re: text help

    yes they said they cant do anything for me

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