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A sudden dark spot appeared on my 8100 screen. What could this be? I'm almost ... BlackBerry Pearl forum

  1. #1
    nik0's Avatar
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    Sudden Dark Spot!!

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    A sudden dark spot appeared on my 8100 screen. What could this be? I'm almost positive I haven't hit my phone up against anything to damage the screen. Heres a link to a pic. What does T-Mobile Insurance cover and how could this be repaired? All ideas welcome!

    i18.tinypic.com/4g7yb6b.jpg

  2. #2
    atarimaster's Avatar
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    Re: Sudden Dark Spot!!

    ~via BB (wap.pinstack.com)~that sucks ... Hope t-mobile takes care of you

  3. #3
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    Re: Sudden Dark Spot!!

    do you use the tmobile case with the magnet that turns it on and off when you put the phone in the black leather case? there have been some people on pinstack that say after long use in it, the magnet does something to the screen, not certain though

  4. #4
    nik0's Avatar
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    Re: Sudden Dark Spot!!

    I have a case with a magnet, but I don't think it goes over the screen. Its almost like something is pressing the screen from the back, not sure though.

  5. #5
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    Re: Sudden Dark Spot!!

    hmm, im almost positive tmobile's insurance plan covers this type of issue, with internal mechanical problems.

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    nik0's Avatar
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    Re: Sudden Dark Spot!!

    Still, it's a 110 dollar deductable when I've only had the phone since December lol kinda steep.

  7. #7
    Einherjer's Avatar
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    Re: Sudden Dark Spot!!

    Rip off, under manufacturer warranty, it should be free.

  8. #8
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    Re: Sudden Dark Spot!!

    I had the same thing happen to mine, but I was still under 15 days and took it back the the Cingular store for an exchange. I do have the magnet case, but I can't imagine that they would SELL a case that did this.....

  9. #9
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    Re: Sudden Dark Spot!!

    I would call T-mo or take it back to an official T-Mo store, if it is still under a year old. They most likely take it back. Just tell them the truth that one day the dark spot showed up and that you have not dropped the phone, or left it in a hot car. They are pretty good about switching the phones out. Hope you get it resolved.

  10. #10
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    Re: Sudden Dark Spot!!

    I have the magnet case and the black mark--That makes total sense, because I didn't think I dropped it either. It's only noticable while reading messages or web pages (whenever the background is white). I changed my wallpaper to a colored pattern so that it's not as noticable.

  11. #11
    nik0's Avatar
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    Re: Sudden Dark Spot!!

    Okay guys, heres an update. I went to the Tmo store today, they looked at it and dialed customer service and ordered a warranty replacement. They're having a replacement phone sent to me at no charge, I'll just have to send this one back. Thanks for the feedback guys.

  12. #12
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    Re: Sudden Dark Spot!!

    ~via BB (wap.pinstack.com)~

    That's great news! Tmo came through for you!

  13. #13
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    Re: Sudden Dark Spot!!

    Thought they would, I have been with T-mo since it was Ariel and I have never had an issue with Customer service, they alway seem to take care of things. Good to hear your gettng a new Perl!

  14. #14
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    Re: Sudden Dark Spot!!

    tmo is the best!

  15. #15
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    Re: Sudden Dark Spot!!

    hey i think it might have been a magnet because the same thing happened to my computer wen i had a magnet in my pocket and got close to the screen but it went away over time

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