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i upgraded to the newest OS and now I'm not receiving emails from my work ... BlackBerry Pearl forum

  1. #1
    ray415's Avatar
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    stopped receiving email from outlook after upgrade

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    i upgraded to the newest OS and now I'm not receiving emails from my work email. i checked my computer and the redirector is still on. i checked my phone and i don't see my outlook email address on there anymore. any suggestions?

  2. #2
    Lewis's Avatar
    Lewis no está en línea Stack level 5
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    ~via BB (wap.pinstack.com)~

    When you change your OS (downgrade, reinstall, upgrade) you delete your service books.

    You must log in to your BIS account and send the service books.

    If you're on BIS, you must do an Enterprise Activation.

  3. #3
    Lewis's Avatar
    Lewis no está en línea Stack level 5
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    ~via BB (wap.pinstack.com)~

    Oops.

    I meant: if you're on BES, you must do an Enterprise Activation.

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    ray415's Avatar
    ray415 no está en línea Stack level 1
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    i'm on BIS, how do i send the service books?

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    You can do it from the BB by going into options - advanced options - host routing table - click the trackwheel and select register now
    From your PC you can just log in to your BIS account and click send service book :P

    Hope this helps

    Luc
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    I believe that when on BES, performing the Enterprise Activation will send the service books.

    Rcjbr.
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  7. #7
    ray415's Avatar
    ray415 no está en línea Stack level 1
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    thank you for help, i will try those later.

    i connected my bb to my work computer that has the outlook email account i'm trying to reconnect to. i sync'd it from the desktop manager, but still nothing. finally, i went to the tmobile website and tried to set it up and clicked a link that says "i always access outlook through this computer" it prompted me to download a connector? which i had never done before. anyway, it connected and now i'm receiving outlook email. but what's weird is that the desktop redirector says it's not redirecting, yet i'm still getting emails...

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