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Hello, Am new to this forum and look forward to interacting. Have used Blacberry's for ... BlackBerry Pearl forum

  1. #1
    twildemann's Avatar
    twildemann no está en línea Stack level 1
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    software nightmare

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    Hello,

    Am new to this forum and look forward to interacting. Have used Blacberry's for 2 years now. Bought a pearl in June and all was well for about 4 weeks then out of nowhere I could not synch with my dell laptop. After 5 hours with BB support and tmobile support, countless hours trying to figure out the problem myself, researching, etc. I hope someone on this forum can help me.

    When synching I get an error message
    - runtime error! Program Files\Research in motion\Blackberry\DesktopMgr.exe
    abnormal program termination

    BB support tells me it's a computer problem and they can't do any more.

    The software has been uninstalled/reinstalled so many times I lost count. I have followed the instructions on this forum for a clean uninstall but can not delete the file with the trace files. Can't figure out how to do that.
    Any thoughts?

    Thanks, thanks, thanks, thanks for your time.


    Terry
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  2. #2
    StaceyRVC's Avatar
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    Re: software nightmare

    Welcome to Pinstack!

    Are you running Vista or xp?

  3. #3
    twildemann's Avatar
    twildemann no está en línea Stack level 1
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    Re: software nightmare

    Hi,

    Thanks for responding. i"m running xp

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