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ok heres my prob: whenever i recieve a text message it says for example: Greg ... BlackBerry Pearl forum

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    peanut's Avatar
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    SMS problem with contacts

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    ok heres my prob:

    whenever i recieve a text message it says for example:
    Greg Cell "subject here"
    Paul Cell "subject here"
    Nick Cell "subject here"

    HOWEVER for my girlfriend whos IS in my contact list it says:

    +14972531550 "subject here" (no thats no her real number)

    its really annoying that it doesnt say:

    Vanessa's Cell "Subject here"

    the only thing i THINK this is happening is because she is on myFavs list. But i dont understand how that would cause a problem.

    Anyone else having the problem?

  2. #2
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    Re: SMS problem with contacts

    Is she in your address book with that phone nunber?

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    Re: SMS problem with contacts

    peanut, welcome to PinStack,

    I've heard that MyFaves does cause problems with the Pearl and Contact sync for some people, it may be also causing this.

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    Re: SMS problem with contacts

    Try to put here name in your address book without the area code, and with the area code, see if either one changes the way you get the text.

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    Re: SMS problem with contacts

    If she is using nextel or metro pcs it is always formatted that way! Its nothing that you can control!

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    Re: SMS problem with contacts

    Have you tried to receive texts from others on your MyFav list? What carrier are these people on, maybe gadget has a point.

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    Re: SMS problem with contacts

    Yeah I made the very same complaint a few days ago, seems like MyFaves is for sure bugged. We should both call and complain and make sure that T-Mobile is aware of it so they can get it fixed for us.

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    Re: SMS problem with contacts

    shes using verizon, i havnt tried with anyone else on myFavs since its all my family and they are old people who dont know how to TXT lol... but ill try it tonight on my dads phone

    ANOTHER problem related to myfavs is if i make an excpetion under ring profiles, everyone i add to the exception who calls rings properly, EXCEPT people in myFavs. I have to create a seperate exception with that specific person for it to ring with the song i want.

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    Re: SMS problem with contacts

    I have the exact same problem. Anyone in myFaves who I SMS comes back as the numeric. I'm going to call TMobile on my way home from work and complain...

    All of the users I have issue with are Sprint users that the contact list sync worked properly before. I tried changing the address book to match exactly as it comes in now (i.e. +12223334444) to no avail. It's borked. I get an error in the log when the SMS comes in (to check hold down Alt and type L-G-L-G to bring up the menu).

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    Re: SMS problem with contacts

    I have a customer with 5 brand new Pearl's on Vodafone in the UK. All of them are having the same problem, which is this:

    ANY number stored in contacts, regardless of format entered (eg. 07*** ****** or +447*** ******) will show up when the unit is CALLED, but only those numbers entered with the international prefix (+44) will show the contact name when a text (SMS) is recieved.

    I have tested this myself, and as far as i can tell, it has nothing to do with MyFav's either. I remember this used to happen with really old GSM phones... but havent seen this for years.

    Very annoying, as the customer has synced the units with Outlook, and have 100's of contacts all with differing prefixes.

    Anyone know if there will be a software update to reslove this issue?

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    Re: SMS problem with contacts

    Quote Originally Posted by snapski
    I have a customer with 5 brand new Pearl's on Vodafone in the UK. All of them are having the same problem, which is this:

    ANY number stored in contacts, regardless of format entered (eg. 07*** ****** or +447*** ******) will show up when the unit is CALLED, but only those numbers entered with the international prefix (+44) will show the contact name when a text (SMS) is recieved.

    I have tested this myself, and as far as i can tell, it has nothing to do with MyFav's either. I remember this used to happen with really old GSM phones... but havent seen this for years.

    Very annoying, as the customer has synced the units with Outlook, and have 100's of contacts all with differing prefixes.

    Anyone know if there will be a software update to reslove this issue?
    Hi there have a look at my post in the following thread for a fix

    [FONT=Arial]blackberryforums.pinstack.com/9222-new_blackberry_user.html[/FONT]

    (Sorry can't post the URL)

    I don't know if it will help for US phones, although there is an area code field as well as international field.

    I think it is a poor customisation job by the carriers rather than a RIM problem. I called O2 to find out how to sort it and they directed me to RIM, who were closed so I trawled the net to find the answer.

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    Re: SMS problem with contacts

    I don't think this will work for MyFaves users. I may be wrong, but my phone is already set to +1 (as it should), and this was never a problem for me until I got a plan with MyFaves.
    My music is so loud, i'm swinging.

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    Re: SMS problem with contacts

    Yeah, just to verify, I spent 45 minutes on the phone with tmo reps, it is a known problem and they are working on a fix, but at this time they don't even really know why it happens, only that the MyFaves contacts somehow overwrite your address contacts when they shouldn't (concerning text messages.)

    So for now we just gotta deal with it.
    My music is so loud, i'm swinging.

  14. #14
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    Re: SMS problem with contacts

    TMO told me its a bug in the OS of the Black berry when u set the fave 5 it removes it off the contact list so the number shows they are working on a fix they told me to keep looking at t-mobile.com/bbupgrade/ or the new OS it should be out soon they told me

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