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I have just received a new blackberry pearl to replace my old one as it ... BlackBerry Pearl forum

  1. #1
    laura644's Avatar
    laura644 no está en línea Stack level 1
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    Feb 2008
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    Setting up email on my new replacement blackberry

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    I have just received a new blackberry pearl to replace my old one as it was faulty. I had my hotmail email account set up fine on my old one and no problems sending/receiving emails. However, since setting them up the same way on my new blackberry i have not been able to receive/send hotmail messages. I have been on the phone to O2 all day trying to sort this out, we have tried various things such as:

    deleting and re-sending service books
    going into email setup and entering my new device pin and IMEI number
    turning the phone off
    deleting the email addresses and re-setting them up

    I am now getting very frustrated with a very unhelpful team at O2! No one knows what they are talking about!

    If anyone on here has had similar problems and found a solution i would be very grateful for some help.

    Also, i cannot access my internet since the deleted all my service books, I used to click on the main menu the 'Go to...' but now do not have this option.

    Thanks!

  2. #2
    beeshabo's Avatar
    beeshabo no está en línea Stack level 6
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    Re: Setting up email on my new replacement blackberry

    Well you seemed to have tried everything but a Battery Pull.....
    But before you do that, delete the pushed Hotmail account (through email set-up on you BB)

    Try that, and if you have already...contact your service provider

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