One of our BlackBerry users came to me the other day with his handheld, which ... BlackBerry Pearl forum
Screen Backlight Failure BlackBerry 8100 Pearl
One of our BlackBerry users came to me the other day with his handheld, which has lost the screen backlight (keypad backlight was still OK).
For some reason one of the first things I thought of was the OS.
This worked for me, but won't work if the problem is physical rather than software.
I nuked the handheld and re-loaded the OS and bugger me the backlight is now working fine again.
The only issue I had was that the Application Loader was prompting for a password and nothing I tried would work, until I found this article: http://forums.pinstack.com/f73/reinstall_os_computer_wont_recognize_device_connected-5178/. The thing that helped was removing the battery! Once I did that it was smooth sailing and the handheld is fine.
Beats the heck out of having a user without his handheld for a week and having to pay $100 or so for nothing!
Last edited by mandkn; 04-22-2009 at 07:32 AM.
the thought that a backlight issue could be solved with an os reload would never have crossed my mind... have a friend with an older blackberry and his backlight doesnt turn on till you click the backlight button... will try it on his and see if it works...
i see RED...
How does one nuke the OS?
~via smartphone mobile.pinstack.com~
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