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I am having painful problems with the installed version of Roxio that came with Desktop ... BlackBerry Pearl forum

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    leslied's Avatar
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    Roxio Install

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    I am having painful problems with the installed version of Roxio that came with Desktop version 4.3.0.15, it keeps on wanting to install and gets to the point where it asks for the CD. It does it continually and only way to stop it is to delete it through the Task Manager. I also notice that it installed a program called Software Updater in the Control Panel. If I try an un install, it removes the Desktop system as well. Any clues.

  2. #2
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    Re: Roxio Install

    hmm..not sure here. Anyone know of a fix?
    ~Lauren

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    Re: Roxio Install

    Quote Originally Posted by leslied View Post
    I am having painful problems with the installed version of Roxio that came with Desktop version 4.3.0.15, it keeps on wanting to install and gets to the point where it asks for the CD. It does it continually and only way to stop it is to delete it through the Task Manager. I also notice that it installed a program called Software Updater in the Control Panel. If I try an un install, it removes the Desktop system as well. Any clues.

    do you have the 4.3 version off rims website?

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    leslied's Avatar
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    Re: Roxio Install

    Yes it is the latest from their web

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    Re: Roxio Install

    I didn't have that problem. I would redownload it and try again

    ~via BB (wap.pinstack.com)~

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    Re: Roxio Install

    You need to run the windows install clean up wizard. Just run the wizard and delete the roxio entry. Don't worry, your Roxio will still work. I'll be back with the link.

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    Re: Roxio Install

    Here's that link http://support.microsoft.com/kb/290301
    Let me know if you have any problems

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    leslied's Avatar
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    Re: Roxio Install

    Thanks, will give it a run, its on my machine in the office so will have to be done Monday, will let all know if successful...

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    Re: Roxio Install

    I had a few problems with the Poxio install too. You have to resart your pc for the software to work correctly. It did an automatic reatart right after the initial installation but i had to do another restart. Now everything works great....
    T Haskins
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    Re: Roxio Install

    leslied, you ain't alone...there's quite a few of us that have run into difficulty with it...there's another media manager app that syncs with the blackberry well, it's called media monkey...

    my 2 cents : stick with your windows explorer i think media monkey only works with music and video files...

    oh yah, once you get roxio installed...it might run into an "unexpected error" and cause your pc to shut off right there and then, over and over again ...let us know how it turns out, good luck

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    Re: Roxio Install

    Did you get it working for you?

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    Re: Roxio Install

    Quote Originally Posted by Jwilliams1008 View Post
    Here's that link http://support.microsoft.com/kb/290301
    Let me know if you have any problems
    This method worked very well for me. And I had the same issues as the OP. Now everything is working very fast and smooth on mine.


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    I am having a similar issue. I installed dm and now it asks to locate a roxio file that does not exist on my computer. I am going to try the earlier suggestion. It worked perfect before the dm installation. It runs the roxio install every 5 minutes. Its driving me nuts. (wap.pinstack.com)~

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