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Hey guys, I wanted to know can I get a free replacement if the side ... BlackBerry Pearl forum

  1. #1
    jhaebre's Avatar
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    replacing my pearl

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    Hey guys, I wanted to know can I get a free replacement if the side is a Lil banged up?
    Dymond Tink
    Mylee Pearl
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  2. #2
    zippys's Avatar
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    Re: replacing my pearl

    good luck

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    Re: replacing my pearl

    ware and tear isn't covered in the warranty. so good luck as zippys said.

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    jhaebre's Avatar
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    Re: replacing my pearl

    it just a small scatch but the trackball hardly works
    Last edited by jhaebre; 04-29-2007 at 10:11 PM.
    Dymond Tink
    Mylee Pearl
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    Re: replacing my pearl

    My trackball took a dump and it wont scroll to the right anymore( after 3 months use)
    I have a few scratches on mine but everything else is ok.
    it probably depends on your carrier weather or not they'll take it

    T-mobile is my carrier and their sending me a new one right now( should be here tues. I hope....its driving me nuts not being able to scroll right when I need to)

    ymmv
    KFP

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    Re: replacing my pearl

    i doubt they would replace it due to cosmetic damage, but something malfunctioning (like the trackball) should warrant a replacement if theres not signs of abuse - when I bought my pearl I was told Cingular would swap out the phone within the first month of me owning it if there was a defect and after that blackberry would take care of me (within a year of owning the phone if im not mistaken)

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    Re: replacing my pearl

    do u have insurance on the phone?? or how they gonna replace it for new one,cuz cingular wont give me insurance for any type of PDA's

  8. #8
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    Re: replacing my pearl

    if you call your carrier you could prolly have them mail you one, but if you brought it into a store and wanted to have them process the warrenty exchange, most likey they wont. but the caught is that once you mail it back they can charge you an out of warrenty fee. and you cant really get them to go back on that. good luck. insurance would be the way to go.

  9. #9
    mm01zmami's Avatar
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    Re: replacing my pearl

    ~via BB (wap.pinstack.com)~

    Hi Im a new poster, BB-er, but a long time Reader. I got my pearl in December and just last week my speakers blew out and they sent me a new one but I have to send them my defected pearl so I won't have to pay but I don't know if scratches count. But it won't hurt to try

    my friend told me Cingular won't give her insurance either but since January ive bEen paying for insurance. Does anyone know what's the deal?

    Thanks

  10. #10
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    Re: replacing my pearl

    By manufacteror definition physical damage is charactorized as liguid damage, a broken or cracked display, excessive broken or cracked plastics, moving parts glued shut, burn marks or melted plastics, animal or chew marks or broken or missing buttons. If it does not fall into one of those categories you are going to be fine, you will not get an OOW fee for scratches.

  11. #11
    jhaebre's Avatar
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    Re: replacing my pearl

    Well I have a brand new kit that will be here tomorrow and the T-Mobile Rep said that as long as it was not the screen that is cracked that I would still be ok, but now my question is what do you have to send back when they send you a whole brand new kit?
    Dymond Tink
    Mylee Pearl
    Hannah Curve

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